Job Information
SAM LLC Director of Operations (Carolinas) in Raleigh, North Carolina
Who We Are
For over thirty years, SAM has built a reputation as a trusted, knowledgeable, and innovative partner. Our licensed professionals transform petabytes of complex spatial data into intelligent insights in a holistic Managed Geospatial Services™ (MGS™) framework. As North America's premiere MGS™ company, SAM provides practical, precise, and high-fidelity solutions designed to enhance decision-making, mitigate risks, achieve strategic objectives, and drive costs out of our client's business. Our vision is to advance spatial data acquisition, improve analysis capabilities, and develop predictive analytics to redefine and transform how infrastructure assets are developed and managed throughout their lifecycles.
Your Impact at SAM
The Director of Operations is responsible for providing strategic leadership for the office by working with the executive management team, regional management, and market leadership to establish long-range goals, strategies, operational plans, and the allocation of resources to meet or exceed the short and long term office growth and performance objectives. The positions reports to the Regional Director to support the office’s objectives.
Provides overall leadership and management of the office; Interacts frequently with the staff and ensures that the Company vision and mission are implemented, while successfully practicing its’ core values related to employees, ethics, corporate safety standards, integrity and corporate (social) responsibility
Builds a solid partnership with the Operations Manager, and in collaboration drives the office to achieve sales, profitability, cash flow, business goals and overall operational excellence
Directs strategic discussions and collaborates with the regional executive management teams on the development of the office’s long-term strategy for growth in all markets. Leads the development, communication, and implementation of the office’s strategic growth plan
Acts as lead “client-care officer” to foster relationships with clients, other offices, and business partners; Builds alliances and partnerships with other organizations to shape market opportunities
Responsible for all marketing activities for the office; Collaborates with the office project management team to build and grow a local market that is specific to its geographic location and culture; Sets goals to achieve a desired growth plan of 20% year over year in revenue
Oversees the office project management team regarding the fiscal activities of the organization, including preparing annual budgets and completing risk analysis for potential new growth areas, client satisfaction, quality monitoring, and safety
Providing mentoring for growth and development
Provides and executes a vision for a work environment that recruits, retains and supports a quality staff for the present, as well as for the future growth of the company. Reports to the regional and executive management teams to ensure that they are properly informed and have sufficient knowledge to make informed decisions regarding its’ governance functions, company initiatives, and potential growth markets
Collaborate with Human Resources to resolve employee relations matters
Serves as the primary spokesperson for the office and represents the organization as appropriate at key functions and industry events
Lead and/or attend both tactical and strategic meetings (operations meetings, etc.)
What You Bring to SAM
15+ years of progressive surveying or engineering and management experience
Demonstrated leadership skills to manage multiple licensed professional, technicians and field crews to deliver large multi-disciplinary projects
Demonstrated success in business development, marketing, and networking
Successful experience in contract negotiations, budgets, and fee estimates
Excellent written and verbal communication skills
Professional Licensed Surveyor or Professional Licensed Engineer Preferred
Our Perks
Opportunity for hybrid work schedules for office positions – Work-life balance is on us
Company paid premiums for medical, dental, vision, LTD and life insurance (HSA and FSA plans available)
Generous paid time off (vacation, sick, holidays and parental leave) – Accrual starts immediately
401(k) program offers 100% employer match up to 5%
Paid continuing education courses and tuition reimbursement
Employee Assistance Program – Your mental health is our priority
No glass ceiling! Truly a place to spread your wings (Ask about our Career Pathing!)
Trainings throughout the year – Specialized in-house trainings programs designed to assist you in advancing in your career
Office snacks, free food and fun-themed events for employees throughout the year
Passion for our Community – You have endless opportunities to volunteer alongside your peers with our Corporate Social Responsibility Program
Our Culture
Our entrepreneurial culture is a key factor in SAM being recognized as a Top Workplace for twelve consecutive years, and we make it our mission to ensure every one of our employees learns how to build and manage a business, not just be the subject matter expert on the team. At SAM, our employee’s development is instrumental to our success. Your learning will be supported by specialized in-house training programs and mentoring by the industry’s leading experts, who just happen to be on our staff! We make SAM a GREAT place to work, but it all starts with YOU!
EEO
SAM is an EOE/Affirmative Action Employer M/F/D/V. SAM also participates in the federal E-Verify Program.
15+ years of progressive surveying or engineering and management experience
Demonstrated leadership skills to manage multiple licensed professional, technicians and field crews to deliver large multi-disciplinary projects
Demonstrated success in business development, marketing, and networking
Successful experience in contract negotiations, budgets, and fee estimates
Excellent written and verbal communication skills
Professional Licensed Surveyor or Professional Licensed Engineer Preferred
The Director of Operations is responsible for providing strategic leadership for the office by working with the executive management team, regional management, and market leadership to establish long-range goals, strategies, operational plans, and the allocation of resources to meet or exceed the short and long term office growth and performance objectives. The positions reports to the Regional Director to support the office’s objectives.
Provides overall leadership and management of the office; Interacts frequently with the staff and ensures that the Company vision and mission are implemented, while successfully practicing its’ core values related to employees, ethics, corporate safety standards, integrity and corporate (social) responsibility
Builds a solid partnership with the Operations Manager, and in collaboration drives the office to achieve sales, profitability, cash flow, business goals and overall operational excellence
Directs strategic discussions and collaborates with the regional executive management teams on the development of the office’s long-term strategy for growth in all markets. Leads the development, communication, and implementation of the office’s strategic growth plan
Acts as lead “client-care officer” to foster relationships with clients, other offices, and business partners; Builds alliances and partnerships with other organizations to shape market opportunities
Responsible for all marketing activities for the office; Collaborates with the office project management team to build and grow a local market that is specific to its geographic location and culture; Sets goals to achieve a desired growth plan of 20% year over year in revenue
Oversees the office project management team regarding the fiscal activities of the organization, including preparing annual budgets and completing risk analysis for potential new growth areas, client satisfaction, quality monitoring, and safety
Providing mentoring for growth and development
Provides and executes a vision for a work environment that recruits, retains and supports a quality staff for the present, as well as for the future growth of the company. Reports to the regional and executive management teams to ensure that they are properly informed and have sufficient knowledge to make informed decisions regarding its’ governance functions, company initiatives, and potential growth markets
Collaborate with Human Resources to resolve employee relations matters
Serves as the primary spokesperson for the office and represents the organization as appropriate at key functions and industry events
Lead and/or attend both tactical and strategic meetings (operations meetings, etc.)