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Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.

• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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*This position can be filled remotely anywhere within the country.*

About the Role:

The Engineer-Wholesale NOC role entails an Escalation Engineer function. The position will be responsible for technical support escalations within the Windstream Wholesale NOC, delivering training to NOC team members, assisting with chronic customer circuit issues, and identifying improvement areas to allow for more efficient NOC tasks. The incumbent will work to identify network conditions that require resolution prior to causing service outages to Windstream Wholesale customers.

What You’ll Do:

• Serve as a technical escalation point of contact for Wholesale NOC team members

• Provide fault management and technical analysis for customer circuits and network repair

• Analyze the performance of network systems and tools

• Perform engineering design evaluations of customer circuits and the Windstream national network

• Provide technical leadership and direction in areas of expertise for engineering staff

• Perform administrative work relating to projects and assignments

Do You Have?

• Extensive experience with telecom services including Ethernet, DWDM waves, Fiber Tower backhaul, and TDM

• Computer software knowledge to include Microsoft Office, custom planning tools and databases.

• Good analytical, oral, interpersonal, and written communication skills

• Ability to prioritize projects

• Proficient knowledge of accepted engineering practices

• Analytical problem-solving skills

• Strong and energetic work ethic with the ability to be a team player

Even Better:

• Ability to recognize deviations from accepted practice

• Ability to stay current with the economic and technological developments in the industry

Minimum Requirements:

College degree and 5-7 years’ experience or 9 + years equivalent related Engineering/Technical experience or a combination of education and related Engineering/Technical experience required

The compensation range for this position is from $63,400 - $83,200 annually.

Physical Tasks - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance : Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

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Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

• Identity Theft, Legal, Auto & Home and Pet Insurance

• https://windstreambenefits.com

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group

• WOW – Women Employee Resource Group

• WINPRIDE – LGBTQ+ Employee Resource Group

• WBPN – Black Professional Resource Group

• WARG – Ability Resource Group

• LaFamilia –Hispanic Resource Group

• AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.

Job Details

Job Family Engineering

Job Function Engineering Services

Pay Type Salary