Job Information
Robert Half Customer Service Representative in Rancho Cucamonga, California
Description We are offering a short term contract employment opportunity for a Customer Service Representative in Rancho Cucamonga, California. This role is primarily focused on providing exceptional customer service in a call center setting, handling inbound calls, and conducting data entry tasks.
Responsibilities:
• Addressing customer inquiries through inbound calls and providing solutions
• Ensuring high-quality customer service at all times in a call center environment
• Managing data entry tasks accurately and efficiently
• Corresponding with customers via email as part of customer service
• Handling both inbound and outbound calls to resolve customer issues
• Utilizing Microsoft Excel and Word for various tasks
• Overseeing order entry processes to ensure customer satisfaction
• Scheduling appointments as part of the customer service process Requirements • Proficiency in answering inbound calls with a focus on resolving customer inquiries and complaints.
• Prior experience in a call center customer service role is necessary.
• Strong customer service skills, with the ability to manage difficult customers and situations.
• Accurate and fast data entry skills to ensure smooth operations.
• Ability to handle email correspondence professionally and efficiently.
• Experience with both inbound and outbound calls, and the ability to switch between the two seamlessly.
• Familiarity with Microsoft Excel and the ability to use it for data analysis and reporting.
• Proficiency in Microsoft Word for drafting correspondences and reports.
• Experience with order entry systems and processes for product or service requests.
• Ability to schedule appointments effectively, ensuring optimal use of resources.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .