Job Information
Revelyst Customer Experience Specialist, QuietKat in Rantoul, Illinois
Job Description
We are looking for an enthusiastic and dedicated Customer Experience Specialist to enhance and enable an exceptional customer experience for QuietKat. In this role, you will be responsible for serving customers through troubleshooting, managing customer inquiries, and ensuring client satisfaction.
This position reports to the Sr. Manager of Customer Service and is based our office in Rantoul, IL.
As the Customer Experience Specialist, you will have an opportunity to:
Facilitate world class customer experience
Interact with customers via phone, chat & email
Troubleshoot service inquiries
Keen understanding of the product and industry
Create cases in NetSuite for our Customer Support team to resolve and communicate with customers
Provide feedback to engineering and product development teams
Ensure customer cases are resolved in a timely manner (24 hours)
Track and process customer inquiries in HubSpot
Process customer replacement parts within NetSuite
Enter and manage sales order process for Direct-to-Consumer for parts/warranty.
Cross-departmental collaboration
Other duties as assigned
You have:
One or more years of customer service experience required
Ability to communicate effectively verbally and in writing
Positive “can do” attitude
Must possess a passion for service and sales
Keen understanding of the product and industry
Demonstrate and present all relevant product information
Bike tech experience a plus, but not required.
Proficiency in MS Office Suite is required.
Experience working in NetSuite is preferred.
Experience working in Shopify is preferred.
Experience working in HubSpot is preferred.
Highly organized and capable of multitasking and prioritizing with a positive attitude and high energy
Comfortable with inbound and outbound communication over the phone and in person
Has a strong sense of urgency about solving problems and completing tasks
Able to work in a fast-paced environment with minimal supervision and have the flexibility to work outside normal hours to meet deadlines when necessary
Pay Range:
Starting Hourly Rate: $19.00
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
Revelyst is a collective of makers that design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovations that redefine what is humanly possible in the outdoors. Portfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more.
Revelyst is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to careers@revelyst.com . Please note that this email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.