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Robert Half International Help Desk Analyst I in REDFORD, Michigan

Description Help Desk Analysts who love to work in an innovative and fast-paced environment will be interested in Robert Half's new job opening. We're looking for a creative with a talent for solving both routine and unique problems. You will be supporting local and field users, in this a highly visible role that has a positive impact on both the department and the company. Located in Redford, Michigan, the Help Desk Analyst opportunity is a long-term contract / temporary role.

What you get to do every day

  • Manage correspondences on technical help tickets submitted via phone, email, and walk-ups

  • Spot recurring technical issues and deploy solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues

  • Offer IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - User administration and bug fixing in a client-server environment

  • Good understanding of IT support ticketing systems

  • Critical thinking, problem solving, ability to work independently

  • Background in installing and configuring operating systems, networked and local printers, and business applications

  • Comprehensive knowledge of Mac Computers

  • Zoom experience

  • Chromebook experience required

  • Familiarity with basic networking concepts

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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