Job Information
The Salvation Army Case Manager Supervisor in Redmond, Washington
Description
Case Manager Supervisor
Location: Haven Heights (2122 152nd Ave NE, Redmond, WA 98052) | Schedule: Monday-Friday, 8:00am-4:30pm
Status: Full-Time/Non-Exempt | Pay: $32.56/hour
Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!
The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.
The Case Manager (CM) Supervisor is responsible for supervisory responsibilities associated with case management services, including administrative duties, staff onboarding, and ongoing professional development. The CM Supervisor will ensure Standard Operating Procedures are followed, assist in the development and implementation of comprehensive wraparound individualized service plans (ISP), demonstrate a high level of leadership skills through sound judgment, execution of critical thinking skills, and excellent customer service, and help to create a safe, inclusive, and welcoming community for residents, staff, and neighbors. This position is under the direct supervision of the assistant director and receives daily access to supervisory support, with direct consultation available on complex matters.
Duties & Responsibilities
Under direct supervision and coordination with the director, duties will include responsibility for case management oversight and staff supervision.
Demonstrates working knowledge of case management resources, ensuring equitable caseload distribution.
Assists with monitoring, evaluating, and facilitating changes in operational and administrative programs to ensure compliance with policy, contractual, and regulatory requirements.
Assist as needed with daily program operations, such as wellness checks, food security activities, incident reporting, and other activities associated with case management duties.
Assists in hiring and ensuring adequate coverage of permanent, temporary, and on-call case management staff.
Provide direct supervision and training for direct reports, ensuring
Receive and provide case management training to direct reports
Assist the director with preparing and submitting reports, as assigned.
Attends and participates in all staff
Conduct regular team meetings as
Ability to conduct and oversee direct resident services.
Provide policy and procedure guidance to direct reports.
Ability to adhere to code of ethics and boundary setting.
Provide supportive care to residents experiencing personal crises.
Education & Experience
HS Diploma or GED
Minimum of 1-year experience in public contact/customer service
1 year of relatable supervisory experience
Demonstrates skilled training in basic Trauma-Informed Care, Mental Health First Aide, and conflict
Six months or more of successful experience working in a shelter, transitional or permanent supportive housing setting.
The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.
A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.
Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.
Paid Vacation:
Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months’ service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per year
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.
“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”
Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then the processes described in this summary should be followed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)