Job Information
Cognizant Technology Solutions Major Incident Manager in Redmond, Washington
Cognizant is seeking an Incident Manager for a remote opportunity. The candidate can be located anywhere in the United States of America. The annual salary for this role would be between $100,000 to $120000 depending on experience and qualifications of the candidate. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The compensation and benefits information are accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Responsibilities: Planning and coordinating all the activities required to perform, monitor, and report on the process. Communicating with the Incident Process Owner. Point of contact for all Major Incidents. Effective implementation of the process "Incident Management" and carries out the respective reporting procedure. Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule and conduct incident reviews. Ensure the closure of all resolved and end-user confirmed Incident records. Provide guidance to the Incident Process Coordinators. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible. Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements. Document troubleshooting steps and service restoration details. Create and submit knowledge articles. Provide specialized investigation and diagnosis of all Incidents and Service Requests Identify Problems Maintain all activities related Configuration Management Database. Verify resolution with end-users and resolve assigned Incidents. Qualifications: 6 to 8 years of experience with Major Incident Management. 4 year of experience with Problem and Change management. ITIL certification and knowledge would be an added advantage. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.