Job Information
GE Vernova Services Specialist - Customer Contract Management in Remote, Bulgaria
Job Description Summary
All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Job Description
Roles and Responsibilities
Responsible for the profitability and customer satisfaction for assigned contracts.
Provide both service agreement, and time and material program management.
Assist in sales campaigns for new contracts and proposals.
Assure timely resolution of customer issues and customer satisfaction for assigned contracts.
Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams.
Function as liaison between internal organizations and customers for assigned contracts. ·
Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.
Required Qualifications
Bachelor’s degree Bachelor's degree from an accredited university or college
Strong interpersonal and leadership skills
Basic experience in the Services & Customer Contract Management.
Fluency in English and Spanish both in speaking and writing
Working experience in SAP
Desired Characteristics
Strong oral and written communication skills.
Ability to document, plan, market, and execute programs
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position