Shire Jobs

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative

The starting pay rate is $16.00 an hour.

Must have open flexibility and be able to work weekends. Operating hours are 24/7. Production schedules are given during training and will include weekends. Training schedule will be discussed during the interview.

There are plenty of career growth opportunities within the team!

Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

Paid time off & fully work from home!

Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions? If so, this role is for you!

About the Remote Call Center Representative role…

As a Customer Experience team member, you assist customers with questions, inquiries, and issues related to their supplemental benefits offered through employers that include Flexible & Health Savings Accounts. You manage a steady volume of incoming calls from customers while navigating multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

A few of the questions you may receive as a remote call center representative are the following:

“I need to submit a reimbursement request; can you help me with that?"

“This is my first time logging in to the portal and I need my password reset. Can you help?

“I need assistance navigating your website, can you assist?"

What we look for…

We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:

Ability to successfully complete a 5-week virtual training class. You cannot miss a day of training!

High speed internet requirement of 25 download/10 upload. Must be hard wired, no Wi-Fi or satellite internet permitted.

Ability to type 25 words per minute

Great problem-solving skills

Ability to effectively multi-task

High school diploma, GED or college degree

Excellent communication skills

Flexibility to work weekends

Must have 6 months customer service experience.

Successful completion of a background check is required for this position which includes education & previous employment verification (you may be asked to provide proof of each).

*) The training days and hours and initial shift days and hours will be provided in the interview.

* *

Below is what you will need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

Apply to the role and provide your basic profile information (2 minutes)

Answer prescreening questions to be sure you meet the minimum requirements for the role (3 minutes)

Complete a typing test (2 minutes)

Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one now, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard at local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access a computer, you can login to your account and complete the application process. 

Be part of the future:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT, NY

Metro Areas: MN- Minneapolis, IL - Chicago, NY - New York City

OR - Portland, MD - Montgomery County Seattle

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $16.00/hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.