Job Information
Vibrant Emotional Health Senior Manager, UX Research & Design in Remote, United States
Position Title: Senior Manager, UX Research & Design Salary Range: $120,000 - $141,000 Department: Vibrant Technology Reports to: VP of Product Location: Remote Schedule: M-F, 9-5 ET
Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Position Summary:
Vibrant Emotional Health is seeking a highly motivated and experienced UX Research and Design Senior Manager to join our dynamic team. This player-coach role involves both individual contribution (IC) and leadership responsibilities as the team is built out. The ideal candidate will have a background in managing / leading a team of designers and UX researchers, with hands-on experience in UXR/design across: both B2B and consumer products, web, data visualizations, and custom tools built on top of Salesforce. The Senior Manager of User Research and Design will play a critical role in building and leading our design team, collaborating with in-house development and design teams, and working with vendor-partners to deliver exceptional user experiences. We are looking for someone passionate about working for a nonprofit dedicated to improving mental health nationwide, supporting both crisis counselors, crisis center leadership, and help seekers.
Duties/Responsibilities:
Team Leadership and Management:
Lead, mentor, and help build a small but growing team of designers and UX researchers
Foster a collaborative and inclusive team culture that encourages innovation and continuous improvement
Conduct regular performance reviews, provide constructive feedback, and support professional development
UX Research and Design:
Conduct and oversee uX research roadmap to gather insights and inform design decisions.
Develop user personas, journey maps, wireframes, prototypes, and high-fidelity designs as needed
Ensure designs align with business goals, user needs, and technical constraints.
Project Management:
Manage multiple design projects simultaneously, ensuring timely delivery and high-quality outcomes.
Collaborate with cross-functional teams, including product management, engineering, marketing, and other business functions, to define project requirements and scope.
Coordinate with vendor-partners to ensure alignment and successful project execution.
Strategic Planning and Execution:
Contribute to the development and execution of the overall design strategy and vision.
Identify opportunities for improvement and innovation in user experience and design processes.
Advocate for user-centered design principles and best practices within the organization.
Stakeholder Collaboration:
Work closely with stakeholders to understand business objectives and user needs.
Present design concepts and research findings to senior leadership and other stakeholders.
Required Skills/Abilities:
Excellent leadership and team management skills, with the ability to inspire and motivate a team.
Strong understanding of user-centered design principles and best practices.
Proficiency in design and prototyping tools such as Figma
Experience with user research methods, including interviews, surveys, usability testing, and analytics.
Exceptional communication and presentation skills, with the ability to articulate design concepts and research findings clearly and persuasively.
Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
Ability to work collaboratively in a fast-paced, dynamic environment.
Required Qualifications:
Bachelor’s degree in Design, Human-Computer Interaction, Psychology, or a related field, or 4 years in liu.
6+ years of experience across both UX design and user research, with at least 2 years in a managerial or leadership role.
Proven track record of designing and delivering successful B2B and consumer products, web applications, and customer tools built on Salesforce.
Experience working with in-house development and design teams, as well as vendor-partners.
Strong portfolio demonstrating expertise in user research, interaction design, visual design, and usability testing.
Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
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