Shire Jobs

Licensed Veterinary Technician REPORTS TO: Practice Owner The office manager is responsible for the day-to-day activities of the practice including: hiring and  training support staff, monitoring key performance indicators and setting fees; maintaining  inventory and an inventory control system; managing the hospital software; and implementing  safety and security procedures. Helping practice owners develop future plans and goals for the  practice, as well as being invested in practice growth and welfare. Licensed Technician would be in charge of staff training, assisting veterinarians with daily activities  of the practice, and maintaining appropriate inventory. Applicants must be Licensed Veterinary Technician or equivalent with 2 years of practice  experience, or a CVPM or veterinary or medical professional with 2 or more years of practice/office  experience. RESPONSIBILITIES: CLIENT RELATIONS • Promotes a client-centered environment and facilitates processes that meet client needs. • Develops strategies for attracting new clients and retaining existing clients. • Facilitates resolution of client problems in certain cases. • Resolves financial problems with clients, collecting delinquent accounts and "NSF'" checks;  determines when special financial agreements are appropriate. HUMAN RESOURCES • Plans and organizes all personnel activities. • Develops and updates the employee handbook, written job descriptions, employee personnel files. • Schedules and coordinates regular performance reviews. • Hires and manages support staff and/or staff supervisors; schedules staff and doctors. • In consultation with owners and doctors, sets and periodically reviews salaries and benefits. FINANCE AND ACCOUNTING • Works with the accountant in preparing budgets and financial statements, and providing  information for tax planning and tax returns. • Reviews financial statements and key performance indicators and discusses them with the  owners. • Sets goals for hospital performance based on previous performance and mission/vision; designs  strategies for meeting these goals. • Supervises usage of practice software to ensure that client records are entered consistently and  correctly. • Monitors and reports on accounts payable and receivable. • Establishes an inventory control system to assure adequate stocks of supplies are available; plans for periodic audits; negotiates best prices. HOSPITAL FACILITY • Develops a schedule for hospital/vehicle maintenance; contracts for and supervises all  maintenance activities to ensure that practice medical standards are met. • Orders and supervises storage of non-medical supplies. • Maintains a facility/vehicle visually appealing to client and staff. • Designs and administers safety and security regulations and training. MARKETING • Initiates new programs and markets services through public relations campaigns. • Promotes internal marketing programs to increase client/patient visitation rate. • Maintains effective advertising in yellow pages and other appropriate venues. OTHER • Communicates objectives, motivates staff, builds and maintains morale; maintains core values  and standards. • Takes an active role in practice staff meetings. • Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit. • Understands and carries out oral and written directions. • Maintains positive, cooperative relationships with other employees. • Promotes continuous quality improvement.