Job Information
Chart Industries Customer support engineer in Rheden, Netherlands
The Big Picture:
Howden Reciprocating and Centrifugal compressors (HCR), is a specialist supplier of tailor-made gas compression equipment to various industries. Our products have made a valuable difference for our clients for the past 100 years, and we are now looking for a Customer Support Engineer who will join our team and assist us in making a valuable difference in the century to come.The Customer Support Engineer is a ‘’spider in the web’’, an interface between the customer and Howden. He or she is able to translate the customers need into a quote and will be an important member of the Aftermarket Team.
What needs to be done?
Manage the order handling process of the service- or spare parts order in the aftermarket organization.
Optimize customer relation by acting as a point of contact for our customers during the service- and spare parts, sales- and order process.
Analyse customer data, market data and data around our competition and provide feedback to the team and internal organization around the gathered information.
Responsible for the order analysis and order confirmation to the customer.
Decide and negotiate on the delivery- and payment conditions in consultation with other departments.
Provide service to our customers around technical- and/or commercial questions in close cooperation with other departments in our organization.
Coordination and support of the field service team on site
What do you need to bring?
Bachelor degree of Mechanical Engineering, Business Administration or equivalent.
Knowledge to understand customer needs and translate to internals requests.
Experience in oil and gas industry is preferred.
Working experience in a similar job for at least 3 years.
Good communications skills.
Fluent English language skills, both written and verbal.
A ‘’getting the job done’’ mentality.
Interest in realizing process improvement.
Willingness to travel to visit customers (10% of the time).
What will you get in return?
You will get the chance to develop and realize new improvements and work on a challenging product. You will be part of a team with a good atmosphere and dedicated colleagues. As we consider talent management as key to the success of our organization, we offer opportunities for personal and professional development and of course an attractive salary package that is fully in line with the level of the position.