Job Information
Radial Outbound Supervisor, Fulfillment Services in Rialto, California
Outbound Supervisor, Fulfillment Services
Job Number: JO-2409-10731
Location (City, State): Rialto, CA
Employee Group: Regular
Shift: Day
Travel: 0%
Site Name: Rialto 3 Fulfillment Center
Is Remote Eligible: No
Pay Range: $ - $0
Outbound Supervisor
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for aOutbound Supervisor.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.
Role Summary:
The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide Customer Service with crucial information to assist with customer interactions and cases.
Responsibilities:
Supervise the day-to-day activities/mechanisms in accordance with the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity.
Actively contribute to the development of Radial direct reports
Manage temporary workforce.
Execute on productivity and daily goals through execution to the Radial Operating Model
Keep a safe and clean work environment.
Ensure all Minesweep Powerwalks are completed on a weekly basis.
Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT
Responsible for associate level of safety, quality, and productivity performance
Solve and respond to daily issues.
Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures.
Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities.
Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines.
Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.
Implement specific objectives and performance measures for all shift personnel to maximize productivity.
Lead fulfillment special projects, as needed.
Accountable for achieving production objectives.
Monitor all production and personnel statistics and reporting in support of the department operation.
Reinforce policy and procedure compliance.
Participates in the recruiting and selection process.
Conducts performance reviews and implements corrective action as appropriate.
Implementing performance improvement plans and disciplinary actions.
Interacts with peers and related staff across all departments on the implementation of fulfillment strategies.
Qualifications:
College Degree preferred; HS Degree/GED Required
Prior experience preferred working in Warehousing, 3PL, Distribution or Manufacturing environment but not required.
Strong analytical and problem-solving skills
Proficient in MS Word, Excel, and Power Point
Bilingual English/Spanish desired but not required.
Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment.
Strong process improvement skills (ability to develop and implement processes. Must have demonstrated leadership and strong interpersonal skills Professional verbal and written communication skills.
Knowledge of WMS is desired.
Must be able to lift 50lbs.
Must be able to push or pull carts of up to 100 lbs.
Travel:
This position is not remote.
Travel is not required.
Benefits
Opportunities to develop and explore career advancement
Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
Family planning coverage, including Fertility & Adoption benefits
401K matching after 6 months with immediate vesting
Generous PTO
Educational assistance and more!
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.
. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
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Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.