Job Information
CBRE D&T Ops Sr Consultant / Service Delivery Manager in Richardson, Texas
D&T Ops Sr Consultant / Service Delivery Manager
Job ID
171986
Posted
25-Jun-2024
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Richardson - Texas - United States of America
About the role
The D&T Ops Sr Consultant / Service Delivery Manager is responsible for overseeing the delivery of services or products to customers, ensuring that they meet the agreed standards and expectations. This position will liaise between various teams within CBRE Digital & Technology, Management, clients, and third-party vendors.
What you’ll do
Manage client/customer relationships, ensuring positive relationships and that needs are met.
Manage the delivery of multiple services/projects, ensuring that they are delivered on time, within budget, and according to the customer’s requirements.
Ensure performance and quality of the services being delivered, using key performance indicators (KPIs), service level agreements (SLAs), and customer feedback to ensure operational excellence.
Coordinate and communicate with internal and external stakeholders, including project managers, engineers, consultants, vendors, and customers.
Identify and implement improvements and innovations to enhance the efficiency, effectiveness, and customer satisfaction of the products/services being delivered.
Understand the technologies being supported, identify and troubleshoot issues, suggest improvements as needed.
Manage and resolve any issues or risks that arise during the service delivery lifecycle, escalating them as necessary.
Ensure compliance with the company's policies, procedures, standards, and best practices.
Manage third party vendors, holding them accountable for agreed upon quality metrics.
What you’ll need
A bachelor's degree in business, management, engineering, or a related field.
At least five years of experience in service delivery, project management, or a similar role.
Experience working with managed services providers.
Excellent communication, interpersonal, teamworking, and leadership skills.
Strong analytical, problem-solving, and decision-making skills.
Ability to work under pressure, multitask, and prioritize tasks.
Infrastructure technical background is a plus.
Certification in ITIL, PMP, or PRINCE2 is an advantage.
Why CBRE?
At CBRE, we believe we possess an encouraging environment where integrity, service, and excellence craft our approach to every opportunity. We are guided by the needs of the cities we inhabit, the communities we build and the world we live in.
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Forbes Named one of the best large employers in America and one of the World's Best Employers!
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)