Job Information
Crash Champions IT Field Service Engineer in Richardson, Texas
Champions Do More
At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.
Position Overview: We are seeking a skilled and dedicated IT Field Service Engineer to join our dynamic team. The ideal candidate will be responsible for providing on-site technical support, troubleshooting, and maintenance services to our teammates. As an IT Field Service Engineer, you will play a pivotal role in ensuring the smooth operation of our IT systems and infrastructure.
Responsibilities
On-Site Technical Support:
Install, configure, and upgrade hardware and software components, including servers, workstations, printers, and networking equipment.
Respond to service requests promptly and professionally, either remotely or by visiting client sites.
Diagnose and resolve hardware, software, and network issues in a timely manner
Troubleshooting and Issue Resolution:
Analyze technical problems and implement effective solutions, collaborating with teammates and team members as needed.
Utilize diagnostic tools and techniques to identify and rectify complex IT issues.
Document troubleshooting steps and solutions for future reference.
Preventive Maintenance:
Perform routine maintenance tasks such as system updates, patches, and security audits.
Conduct system health checks to proactively identify and address potential problems.
Implement best practices to ensure the stability and reliability of client systems.
Client Communication:
Communicate with teammates in a clear and professional manner to understand their IT needs and concerns.
Provide guidance and advice on IT best practices, upgrades, and technology trends.
Keep teammates informed about the progress of ongoing technical support tasks.
Documentation and Reporting:
Maintain accurate records of service activities, including configurations, repairs, and installations.
Generate detailed reports outlining work performed, resolutions provided, and any follow-up actions required.
Collaboration:
Collaborate with other IT professionals, including help desk technicians, network administrators, and project managers, to deliver comprehensive solutions.
Share knowledge and contribute to the continuous improvement of the team's technical expertise.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
Proven experience as an IT Field Service Engineer or in a similar technical support role.
Solid understanding of hardware, software, and networking technologies.
Proficiency in troubleshooting a wide range of IT issues, including hardware, software, and network problems.
Familiarity with various operating systems Windows, macOS, and software applications.
Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical teammates.
Excellent problem-solving skills and a customer-centric approach to service delivery.
Valid driver's license and willingness to travel to sites as required.
Relevant certifications e.g., CompTIA A+, Microsoft Certified IT Professional, Cisco CCNA are a plus.
Submit a Referral
Location US-TX-Richardson
ID 2024-9081
Category Procurement
Position Type Regular Full-Time
Prioritization Tier 2 – Staffing Needs
Remote No