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PrimeFlight Aviation Services Account Manager in Richmond, British Columbia


The Account Manager maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to regulations. Implements and enforces Company and business partner policies and procedures.

Job Description Summary:

Responsible for maintaining the relationship between the Company and business partner. At the direction of the Station Management, is responsible for oversight of all operational aspects.

  • Develop a trusted advisor relationship with key accounts, business partner stakeholders and airport authority

  • Ensure manpower engagement standards are met as outlined in the Service Level Agreement

  • Ensure the timely and successful delivery of results according to business partners’ key performance indicators

  • Attend all business partner required meetings

  • Act as liaison between regulatory agencies, airport authority and other vendors as required

  • Coordinate all new hire onboarding and on-the-job training

  • Communicate with airlines and other business partners to provide exceptional service

  • Ensure staff is meeting safety and security standards

  • Oversee administration of new hire and recurrent company and business partner training

  • Monitor operational performance ensuring key performance indicators are met

  • Facilitate regularly scheduled performance review meetings with business partners ensuring continuous improvement

  • Maintain accurate employee timekeeping for payroll purposes

  • Carry out other duties as assigned


  • Foster a safe working environment

  • Understand contract requirements and business partner expectations

  • Manage the use of equipment and manpower efficiently

  • Coach and mentor team members based on information gathered from business partner performance reviews

  • Develop a positive work environment that fosters a proactive security and safety culture

  • Serve as key account liaison between Company management and business partner management

  • Demonstrate regular, predictable attendance at station

  • Ensure task assignments are applicable to personnel qualifications


To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Business partner Service, Interpersonal, and Oral Communication.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications:

  • Excellent written and oral communication skills

  • Excellent leadership and people management skills

  • Must be able to hold and maintain all required security clearances

  • Eligible to work in Canada


Associate’s degree. High school diploma or equivalent may be substituted with three years relevant experience, preferable in the airport industry.

Language Ability:

Ability to read and interpret documents and communicate effectively in English.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills:

Knowledge of Outlook and Word. Ability sufficient to organize schedules and perform other tasks related to payroll and operations.

Certificates and Licenses:

No certifications needed.

Supervisory Responsibilities:

Supervision of accounts, supervisors or work crews at the direction of the Station Management.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand and walk for extended periods of time

  • Ability to lift up to 70 pounds or more.

  • Use hands to finger, handle, or feel

  • Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment

  • Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)