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Aston Carter Inside Sales Representative in Richmond, Virginia

Aston Carter is currently hiring for Customer Service Representatives in Richmond VA. This position is 100% on-site. This role is paying $16/hr. The shift for this role is Mon-Sat looking for availability 10am-10pm. You do not have to have call center experience for this role either! If you are interested, then please apply AND email your resume to pkaras@astoncarter.com.

Description:

Set schedule, will not change after being assigned

The colder it is, the busier the company is

Work for the premier, multi-state provider of Electrical, Plumbing, HVAC and Restoration services. Family-owned company that started in 1976 and is continuing to build a customer base and expanding into more states. They're currently in the works of adding roofing and siding into their services. Provide services from MD to NC. Currently expanding into SC

600 total technicians and 500 trucks across operation

In call center have 100 agents (14 inbound sales right now but wants 25-30 roles (covering dispatch, homecare agreements)) and handle all sales and services of

Handling inbound calls, avg 60-100/day with a 5 min call avg

Provide quotes for new services through series of asked questions prompted by ServiceTitan software

Assisting customers looking do basic home improvements (new ceiling fan, faucet/showerhead, gas line for an outside grill)

Assisting customers to resolve issues with a utility such as cold air coming out of a vent, water leaks, no heat, AC unit not working, any electrical issues, no hot water, etc.

Ex. of sales aspect- If there's a severe leak, suggesting to send out the restoration team, if they had previously quoted a service but never happened getting an appointment scheduled to follow up

Top Skills Details:

Customer service

Additional Skills & Qualifications:

•Strong customer service skills to effectively relate daily with customers

•Strong ability to book appointments for customers over the phone

•Strong self-confidence to improve meeting sales goals

•Effective communication skills to be able to retain and pass product and service information to customers, and develop strong relationships with customers from different backgrounds; develop behaviors and expectations.

•Strong ability to work under pressure and perform multiple tasks effectively without being overwhelmed

•Detail-oriented and self-motivated individual

Pathway for growth: Rising Stars Program

  • From agent can grow into other positions and get next level (leads, management)

  • Management wants to encourage professional growth and development

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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