Job Information
Concentrix Swedish or Danish-speaking Customer Support specialist (Travel industry) in Riga, Latvia
Swedish or Danish-speaking Customer Support specialist (Travel industry)
Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)
Location
Riga, Latvia
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1551012EXTERNALENGLOBAL&step=1&utm_source=none)
Job Title:
Swedish or Danish-speaking Customer Support specialist (Travel industry)
Job Description
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from our office in Riga.
This job is available primarily fulltime, but we also offer part-time employment! This is a flexible way to decide how you want to work with us, anywhere from 50 - 100% (note: the training period is fulltime only, part-time is possible after this stage)
About the role, as a Customer Support Specialist, you will be responsible for
Bringing great customer service to the customers via phone and e-mail
Providing accurate information about new bookings, rebooking's and cancellation options for air and rail travel, hotel bookings and more
Finding solutions for each individual customer to ensure their journey runs smoothly
To do great in this role , you must be fluent in Swedish, Danish or Norwegian and have a good command of English as we will handle both Swedish/Norwegian and the Danish markets (Danish market will be separate). Other than that, we'd love for you to be a flexible and dynamic addition to our team.
To make the most of your time here, we'll offer you this :
A salary of 1900,- Euros/Gross
Bonus up to 250,- Euros/Gross
Flexible work schedule
A job you can do from the comfort of your own home or from our office in city center - you choose!
A good health insurance which includes gym and dentistry
Paid mobile phone bill
Supportive and fun coworkers (if we do say so ourselves)
Start date: December or January
Working hours: Work in 8,5 h shifts, Monday to Sunday, from 9 AM till 8 PM
Location: Work from home (within Baltic region) or office (Raina Bulvaris 11).
Our recruitment process consists of a short phone interview, an online test, finally an interview and a background check. If we turn out to be a match, we'll be happy to make an offer!
Izjūti jaunu karjeras spēku!
Vai Tu šobrīd esi jauna darba meklējumos? Mēs, Concentrix, esam globāls tehnoloģiju un pakalpojumu līderis. Mēs palīdzam labi pazīstamiem uzņēmumiem un zīmoliem, kurus paši lietojam ikdienā, vairāk nekā 70 valstīs.
Kā uzņēmums un darba devējs esam saņēmuši dažādas atzinības balvas, kā piemēram, “World's Best Workplace s ”, “ Best Companies for Career Growth ,” un “ Best Company Culture ”
Šajā darba piedāvājumā Tev būs iespēja izvēlēties,
strādāt no mājām vai arī no mūsu biroja Rīgā (Raiņa bulvāris 11)
strādāt pilnu vai pusslodzi (ņem vērā, ka pusslodzes darbiniekiem ir jābūt iespējai piedalīties apmācībās uz pilnu slodzi, pirmās 10 nedēļas)
Tavi darba pienākumi būs sekojoši,
Atbildēt uz ienākošajiem zvaniem, e-pastu ziņojumiem
Sniegt attālinātu atbalstu par viesnīcas rezervācijām, lidojuma iespējām, pārrezervēšanas noteiktumiem
Darbs ar klientiem notiek dāņu, zviedru un angļu valodā (atkarīgs no tā, kāda valoda tiek izvēlēta, kad klients vēlas sazināties ar atbalsta komandu)
Klientu datu ievade un apstrāde
Prasības,
Teicamas dāņu vai zviedru valodas zināšanas (C1 līmenis, gan mutiski, gan rakstiski)
Labas angļu valodas zināšanas (B2 līmenis)
Uz klientu vajadzībām orientētu attieksmi ar vēlmi palīdzēt rast risinājumus un sniegt atbildes uz klientu jautājumiem
Mēs piedāvājam,
Atalgojumu:1900,- Euro / Bruto
Iespēja saņemt bonusu līdz pat 250,- Euro / Bruto
Veselības apdrošināšanu (papildus: sports, zobārsts, ārstnieciskās masāžas)
Iespēja strādāt no mājām vai arī no biroja, Rīgā
Atmaksāts ikmēneša personīgais telefona rēķins
Uzsākšanas datums : Decembrī vai janvārī (atkarīgs no kandidāta pieejamības)
Darba laiks: Darbs 8h maiņās, pirmdiena - svētdiena, laika posmā no 09:00 līdz 20:00
Darba vietas adrese: Raiņa bulvāris 11, Rīga vai arī darbs no mājām
Mūsu atlases process: telefona intervija, tiešsaistes tests, intervija ar mūsu atlases speciālistu un komandas vadītāju (angļu un dānu vai zviedru valodā) un rekomendācija no iepriekšējā darba devēja. Gadījumā, ja tiks izteikts darba piedāvājums, kandidātam būs jāpastūta izziņa par nesodāmību.
Location:
LVA-Work-at-Home
Language Requirements:
Time Type:
Full time
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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1551012EXTERNALENGLOBAL&step=1&utm_source=none)