Job Information
Wheatland Bank Branch Manager in Ritzville, Washington
About The Role We are seeking a dynamic individual to lead and manage our Ritzville branch. Our ideal candidate will be a strong leader who is passionate about providing exceptional customer service as well as dedicated to creating a positive work environment for our employees and promoting their professional growth. This position will coach needs based selling, provide branch operational support, will work closely with senior management to develop and execute branch growth strategies, and is expected to demonstrate leadership and engagement in the community. If you are looking for a leadership opportunity with a growing financial institution, this may be the perfect opportunity for you! POSITION SUMMARY: The Branch Manager is responsible for the overall operational and profitability of the branch by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals. Duties include the management and leadership of employee development and engagement, continual coaching and performance management. The Branch Manager is responsible for prospecting and enhancing business relationships by identifying and referring sales opportunities for financial needs and presenting all options to the customer, following up as needed. Branch Manager relationship banking responsibilities include achieving goals, creating opportunities to identify a customer's financial needs across all product and service lines, and providing a referral to the appropriate department if needed. May also assist with other departmental duties as assigned. BRANCH MANAGEMENT RESPONSIBILITIES: Ensures that all customers receive the highest quality service, which promotes the retention of deposits and generation of operating income. Will manage branch as profit center by developing sales and revenue generating programs. Includes creating branch sales plan, developing branch staff and sales activities to achieve branch sales and productivity goals. Actively investigates opportunities for expanding market share and making Wheatland Bank more profitable, with particular attention to identifying prospective customers and additional financial needs among present customers. Maintains active calling plan for Book of Business clients and prospects business calling plan of outside calls, which includes in-person and telephone cold calling. Fully cross trained with Deposit Relationship Manager for cash management and remote deposit capture. Introduces and cross-sells new and existing Bank products, including obtaining deposits and selling non-deposit services. Maintains customer relationships. Ensures an effective working relationship with other Bank personnel, as required to perform customer support and sales function. Manages short and long range planning efforts for the branch, including profit plan and capital budget. Prepares and provides input to the preparation of reports, planning strategies, and budget goals and results. Ensures that appropriate daily, weekly, monthly and other periodic reports are reviewed in a timely manner. Controls expenses to ensure the profitable operation of the branch. Examples include but are not limited to: Monitors budget-to-actual expenses. Evaluates donation requests. Submits supply requisitions. Submits approved invoices to Accounts Payable in accordance with the Purchase and Expenditure policy. Facilitates effective selling of Bank's products and services. Actively solicits business from prospective customers. - Conducts customer calls Assists in establishing sales and service goals and initiates necessary actions to meet and exceed those goals. Maintains current knowledge of Wheatland Bank's and competitors' products and services, rates, and terms. May provide credit services to customers in conformance with Bank lending policy and interest rate guidelines. Ma