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Danaher Corporation Field Service Engineer – Al Kharj – Saudi National in Riyadh, Saudi Arabia

Role and Responsibilities

BASIC PURPOSE

To service, support and maintain medical diagnostic equipment.

Be able to work under pressure and handle conflict.

To be part of an active call roster

Be in position of a valid passport and driver’s license

Be prepared to travel in assigned region.

JOB RELATED ATTRIBUTES:

  • Strong Clinical Engineering background and experience working on medical Diagnostic Equipment.

  • Strong instrumentation, diagnostic software, PLC, and electronic software background

  • Typically the Field Service Engineer (FSE) will be someone that has extensive knowledge of technical fault finding, working with schematics, electronic diagrams, advanced troubleshooting skills and above average knowledge of test equipment used in the industry.

  • The field service engineer will be responsible for his zone or area dealing with customers on a daily basis.

  • The incumbent will need to coordinate his own preventative maintenance schedules, planning of boot stock, liaison with the corporate headquarters on a regular basis and weekly feedback to supervisors.

  • Must have a strong understanding of urgency to deal with customer requests.

  • Typical this individual will be familiar with maintenance schedules, plug in of laptop to run diagnostic checks, calibration of electronic components.

  • Technical project management skills, familiar with shift roster environment, extensive travel as well as abroad travel.

  • The environment of support is 24 hours a day, 365 days a year; it is regarded as emergency services as the blood results could impact on human lives. The instruments that are used vary from small bench top analyzers, larger analyzers, integrated systems and automation lines. Typical instrumentation is divided into the following disciplines of our industry: Chemistry and Immuno Chemistry principles and Hematology

  • Engineers are tasked via our dispatch center, all jobs are recorded on laptop technology and real time debrief and synchronization is expected from the FSE on a regular basis to establish his availability for a task.

  • A willingness to work irregular working hours i.e. on call after hours, on site repairs after hours, weekends and public holidays.

Qualifications and Education Requirements

Knowledge / Experience Required

  • Bachelor of Science in Engineering – Biomedical, Clinical or Electronic

  • Equivalent technical qualification related to diagnostic, fault finding and troubleshooting

  • Two years relevant experience is preferable

  • Self-motivation, good written and verbal communication skills

  • Be punctual and work to deadlines

  • A proven ability to interface with diverse technical disciplines is essential requirements

REQUIRED BEHAVIOURAL COMPETENCIES

  • Must be able to work independently without regular supervision, we trust our engineers to take responsibility of their area as if it is their own business.

  • Exemplary customer focus skills, our customers talk we listen is one of our core values and everything we do is to satisfy and improve the customer experience.

  • The best team wins is another core value and we cannot afford individuals who do not accept the responsibility of teamwork, team dynamics and team communication. We expect from our engineers to form part of the team and to be prepared to act as an integral part of our service excellence team.

  • Kaizen is our way of life, another core value which means that we expect from our engineers to focus on Lean and Efficient practices, policies and procedures forms the basis of our regulatory commitment to our corporation and our customers as to ensure only the best service quality is offered. We do not have a tolerance for inefficiency, poor planning and non - compliance to regulated practices as prescribed by our Quality Management System. If you can associate with this value we want to employ you.

  • Innovation defines our future, an important core value to which we expect our engineers to constantly employ work practices and present best practice methods to perform their duty that would put as at an advantage over our competitors. We value suggestions for improvement and we expect engineers to be the catalysts for innovation and always look for unique ways to place us at the forefront of technology and service delivery.

Additional Notes

We expect from our engineers the following key performance metrics:

  • An above customer rating index

  • Acceptable first fix rate percentage

  • Management of boot stock against a predetermined boot stock value

  • Above average response times

  • 360 Feedback from peers, customers and supervisors to be at acceptable levels for engagement

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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