Redbox Part Time Field Support Rep (Merchandiser) - Roanoke, VA in Roanoke, Virginia
At Redbox we’re passionate about our products, and we LOVE our customers! Providing them with an exceptional experience is something we strive to do every day. If you share our love for customers and prefer to not be confined to a desk, you might love being a Field Support Representative. You’ll work independently throughout the day (in partnership with your manager) to ensure our customers are taken care of and company goals are met. You will have the opportunity to be the face of Redbox and its clients to our customers, gaining valuable knowledge and experience to grow your career.
In this job, you will use your personal vehicle to maintain an assigned merchandising route, assisting with the maintenance, support and upkeep of Redbox and clients’ kiosks . You will work in an environment where your route, daily tasks and weather conditions can change on a regular basis. You must also be able to securely store at least 50 cubic feet of company merchandise such as product boxes, marketing materials and cleaning supplies within both your personal vehicle and residence.
Using personal vehicle, travels to assigned kiosks/locations and performs assigned tasks including but not limited to collecting product, restocking, and updating marketing materials
Keeps daily record of product distributed and removed from each machine (mileage reimbursement provided for miles driven for work tasks and pre-determined routes)
Follows a specifically designed daily merchandising route including regular visits to shipping and warehouse locations
Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners/managers and employees
Receives all product and materials and communicates any variances to the Regional Operations Supervisor prior to merchandising
Communicates status of kiosks and customer accounts to Regional Operations Supervisor (ROS)
Protects all company merchandise/product and ensures kiosks are properly secured
Cleans kiosks and ensures they are kept in proper working order
Loads and unloads product from automobile, residence and warehouse
Performs other related duties as assigned
Education & Experience
High School Diploma or GED preferred
Minimum of 1 year of experience in a customer facing position required
Basic computer skills required (internet, email, and using Microsoft Products and Services)
1 year of merchandising or field operations experience preferred
Knowledge, Skills & Abilities
Demonstrates strong organizational, multi-tasking and problem solving skills
Must be able to effectively communicate and collaborate with others
Basic Smartphone operation and App installation knowledge
Ability to work independently with a high degree of self motivation
Must be able to work in a variety of weather conditions including extreme weather
Ability to use small hand tools such as a screwdriver, pliers, cutter, hex wrench or other tools deemed necessary to the job
Ability to read, understand, and follow procedures, safety policies, and company protocols
Must have a reliable vehicle, valid driver’s license, and valid car insurance
Must have an excellent driving record
Must have the ability to securely store at least 50 cubic feet of company merchandise such as product boxes, marketing materials and cleaning supplies within personal vehicle and residence
Must have daily access to a computer with Internet connection in order to access company email, trainings, all work instruction needed to perform job duties, etc.
Ability to lift and carry up to 50 lbs. frequently throughout the workday
Ability to lift up to 20 lbs. above shoulders on a regular basis throughout the day
Ability to bend, kneel, push, pull and stand on a regular basis throughout the workday
Ability to climb a step stool frequently throughout the day
Please take a look at the Benefits offered for this role here (https://joom.ag/Hm1d) .
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .