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Robert Half Accounts Receivable Collections Specialist I (Tier II) in Rochester, New York

Description We are seeking a diligent and meticulous Accounts Receivable Clerk to join our team in ROCHESTER, New York, 14623-4292, United States. The role primarily entails mitigating risks through the resolution of client's past due balances, ensuring a quality product is delivered to the branch and client in an accurate and timely manner, and providing high-quality service to all branches and clients. This position offers a short term contract employment opportunity in the telecom industry.

Responsibilities:

• Answer inbound calls to resolve past due balances and meet daily collections and call goals

• Initiate calls to clients based on risk to resolve outstanding receivables

• Make decisions to release or hold an at-risk account based on established policies and procedures to mitigate risk

• Research EFT transactions that have been returned from the bank in order to recollect the funds owed by the client

• Evaluate high-risk accounts to determine if they need to be escalated to the internal collection agency

• Escalate client issues to appropriate departments to ensure timely collection on account

• Maintain daily call requirements based on the forecast provided to ensure standards are met

• Process customer credit applications accurately and efficiently

• Maintain accurate customer credit records

• Monitor customer credit accounts and take appropriate action to collect delinquent payments. Requirements • Proficient in Accounts Receivable (AR) procedures and policies

• Familiarity with collection processes and quality service standards

• Ability to conduct research analysis related to accounts receivable

• Experience in handling funds and understanding mitigation strategies

• Knowledge of Electronic Funds Transfer (EFT)

• Committed to delivering quality service to clients

• Possess strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Proficient in using accounting software and Microsoft Office Suite

• Proven ability to meet tight deadlines and work under pressure

• Demonstrated ability to handle confidential information with discretion

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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