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Catholic Family Center Emergency Rent Assistance (ERA) Case Manager Bilingual in Rochester, New York

Emergency Rent Assistance (ERA) Case Manager Bilingual

Job Details



Job Location

1645 St. Paul St - Rochester, NY

Remote Type


Position Type

Full Time

Education Level

Associates Degree

Salary Range


Travel Percentage


Job Shift


Job Category

Case Management


Under general supervision, provides case management for Spanish  speaking participants in CFC’s Emergency Rent Assistance (ERA) Program. The ERA case manager provides qualified participants with instruction and assistance in securing financial assistance to pay for overdue housing payments (rent, mortgage utility payments and security deposits) and provides necessary referrals and follow-up activities. The ERA case manager is responsible for maintaining the client record in both hard copy and electronic format, adhering to all program requirements and CFC standards for service provision.


Essential Duties and Responsibilities

  • Delivery of Referral & Intake Procedures

  • Works with referring entities (2-1-1 Lifeline) as well as CRS team to accept and track intake of new referrals transmitted over the electronic platform

  • Interviews applicant and completes intake assessment and program suitability determination

  • Assists the applicant in completing any relevant or required applications

  • Reviews assistance options with applicant, and instructs on steps and requirements for gaining assistance

  • Provision of Case Preparation Assistance

  • Assists participants in understanding and meeting expectations of service providers and other related entities such as courts, public benefits providers, landlords, and banks.

  • Provides participants with information and instruction on necessary steps to secure financial assistance to pay for overdue housing payments

  • Collects and reviews participant’s submitted documentation necessary to secure financial assistance (includes income and assets verification, personal identification, statements from landlord or bank, and other information as required).

  • Provides regular and on-going communication with participants regarding outstanding requirements, deadlines for submission, clarifying information needed and the adjudication of the participant’s case

  • Works with program supervisor to determine sufficiency and accuracy of submitted documentation for approval of financial assistance

  • Maintains hard copy client record including eligibility and service documentation and case progress.

  • Updates case progress on required electronic platforms

  • Provision of Financial Assistance  

  • Provides notice to landlord of case approval and intention to provide financial assistance on behalf of the participant

  • Creates, submits and tracks record of payment (check) request in coordination with CFC’s Finance

  • Provision of Follow-up Case Management Activities

  • Provides follow-up activities to monitor state of participant’s housing stability and provides other guidance and/or referrals as necessary for housing, education, employment, and civil legal issues regarding entitlements, eviction, credit and debt

  • Updates case record and/or data platforms with client progress information

  • Attends necessary training and m aintains knowledge of regulations and standards that govern client services.

  • Adheres to program procedure requirements and direction from supervisor .

  • Participates in Agency and CRS Team meetings and works collaboratively with CRS Team and external, related providers quality and process improvement efforts

  • Maintains highest ethical standards as well as agency and funder requirements for client confidentiality, corporate compliance and case management best practice and adheres to all policies and procedures established by Catholic Family Center

  • Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan.  Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.

  • Other responsibilities as requested by supervisor.


Education:            Associates Degree (or HS diploma with relevant experience)

Credentials:          N/A

Experience:           Minimum 1-3 years e xperience working in financial assistance and/or human service fields highly preferred. Experience working as human service provider (case manager, case worker, case aide) highly preferred

Skills:                      Bilingual in Spanish required

Physical Demands/Work Environment:  The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting.  Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance:   Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards.  All duties must be performed in accordance with CFC’s corporate compliance program.

Note:    The above description is illustrative of tasks and responsibilities.  It is not meant to be all inclusive.  Employees will follow other instructions and perform other related duties as required.