Job Information
University of Rochester Lab Clinical Supt Tech III in Rochester, New York
Responsibilities
Position Summary:
Under the direction of the Cytology Supervisors, the Lab Clinical Support Tech III exercises advanced knowledge, judgment and problem-solving skills. Serves as primary resource for general administrative functions regarding specimens, reports, ancillary studies, clerical functions, and patient scheduling.
Job Responsibilities:
Manages all incoming telephone calls and faxes. Addresses questions and issues, or triages them appropriately. 40%
Triages special procedure requests, documenting patient history, location of procedure and requesting physician. Alerts appropriate cytotechnologist and pathologist. 20%
Identifies and resolves problems with specimens and patient demographics. 20%
Handles additional testing requests. 10%
Assists with slide filing and retrieval. 10%
Qualifications:
Associate’s degree or some college level course work in science or a related discipline and one year of experience; or an equivalent combination of education, experience or certification.
Excellent typing, telephone, and customer relation’s skills. Customer service experience preferred.
Familiarity and knowledge of medical terminology preferred.
Functional Requirements:
Ability to maintain a friendly and courteous professional manner at all times.
Ability to interact effectively and professionally with co-workers and customers.
Ability to prioritize and maintain focus while dealing with simultaneous requests and/or frequent interruptions.
Excellent computer and organizational skills.
Punctuality and a good attendance record
Adherence to all University, Division and Department policies. Adherence to all laboratory safety procedures.
Professional discretion with confidential patient information.
NOTE: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $20.31 - $27.42 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
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Location: Strong Memorial Hospital
Full/Part Time: Full-Time
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