Catholic Family Center Language Interpreter in Rochester, New York
87 North Clinton Ave - Rochester, NY
High School Diploma or GED
Up to 50%
Under general supervision, the incumbent serves as a community interpreter for Limited English Proficiency (LEP) individuals in a simultaneous mode. Relays critical information between speakers of two different languages in compliance with Catholic Family Centers policies and procedures, particularly relating to patient confidentiality and informed consent, adhering to the recognized Standard of Performance. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment.
Essential Duties and Responsibilities
Helps facilitate successful delivery of services to linguistically diverse consumers for internal and external CFC Resettlement Services customers.
Selects appropriate mode of interpretation for each situation.
Interprets with highest degree of accuracy and completeness in consecutive, simultaneous and sight translation modes.
Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction.
Practices active listening and picks up cues from encounter participants regarding level of understanding and/or need for clarification, as well as understanding of interpretation process.
Understands language as an expression of culture, recognizes the underlying assumptions of each party about the encounter, its content and context; uses this understanding to empower patient and provider to better understand each other.
Explains role of the interpreter to clients.
Recognizes the complexity of the case management service and added factor of linguistic barrier.
Sets tone of the client encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters).
Encourages and fosters direct communication between provider and client.
Maintains professional distance and integrity.
Diffuses conflict between parties by remaining calm and impartial.
Clarifies instructions, follow up steps in a diplomatic, effective manner.
Understands and abides by CFCs policies on patient confidentiality, informed consent, non-discrimination.
Serves as a cultural and linguistic resource to both clients and case managers to contribute to successful outcomes.
Intervenes as intercultural mediator when communication is compromised by culture-bound messages.
Avoids generalizations and stereotyping
Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter.
Is aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation.
Utilize on-line computer systems such as Outlook.
Flexible to meet scheduling needs and handle often unpredictable changes.
Maintains composure and a professional demeanor under stressful, distracting, or challenging situations.
Participates in relevant agency meetings and/or trainings
- Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Education: Equivalent Combination of education and experience will be considered.
Credentials: Valid and clean NYS Drivers License.
Experience: Ability to speak English and at least one additional language. Experience providing language interpreting services on a paid or volunteer capacity. Must be proficient with Microsoft Outlook, and experience with online-based platforms is preferred. Experience working in multicultural environments and/or human services field is preferred.
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFCs corporate compliance program.
*Catholic Family Center is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet