Job Information
University of Rochester Ophthalmic Technologist IV in Rochester, New York
GENERAL PURPOSE:
The Practice Manager is responsible for the management of a mid-size ambulatory practice with seven ambulatory locations.
In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance.
Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Responsible for performance management of all non-clinical staff in a mid-size practice.
RESPONSIBILITIES:
Operations Management
Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures in a mid-size practice.
Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness, and modifying process as necessary for a mid-size practice.
Establishes and maintains efficient and responsive patient flow system.
Schedules and facilitates regular office meetings with providers and office staff in a mid-size practice.
Ensures proper registration and insurance pre-verification management processes are followed including warm transfers to centralized functions.
Prepares weekly schedule for staff ensuring proper staffing to support daily office operations include directly monitoring workflow to ensure accuracy and maximum efficiency in a mid-size practice.
Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance. Oversee maintenance of patient records, including storage and transfer.
Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department.
Work collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes.
Oversee process and tracking for new patient referrals to ensure timely scheduling and accurate billing.
Coordinate evaluation of patient complaints to include investigation, resolution, and any necessary process/policy/workflow changes.
Manage complex provider templates for multiple locations. Ensure accuracy of templates and adequate visit volumes for patient access and financial performance.
Human Resources
Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management in a mid-size practice.
Ensure timely and accurate payroll submission. Manage and track overtime.
Resolve personnel problems and complete performance evaluations. Be able to disseminate feedback on employee performance, both positive and negative, within reasonable and appropriate timelines
Ensure initial new employee and annual staff mandatories are completed and tracked for compliance.
Conduct timely and thorough employee end-of-probation and annual performance appraisals.
Manage and approve staff requests for time off and overtime.
Monitor employee engagement and be a change management leader to foster a positive work environment in a mid-size practice.
Oversee performance management and corrective discipline processes as needed.
Service Orientation and Patient Experience
Access and interpret Press Ganey patient satisfaction survey data and regularly share results with providers and staff.
Serve as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns.
Define expectations for patient satisfaction and live the brand for UR medicine.
Financial Operations
Monitor charge reconciliation process, including the production of weekly reports.
Assists in preparing annual and capital budgets, including required justifications, and effectively managing within budgeted parameters.
Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits.
Develop cost reduction and expense management initiatives in collaboration with site medical director. Hold staff accountable for target achievement.
Reconciliation of large purchases for resale business. Ensure our vendor accounts remain in good standing and invoices are processed timely and correctly.
Prepares purchase order requisitions and supply orders with University approved vendors. Make recommendations on spending trends and cost savings areas.
Supervise procurement functions for clinic accounts including reconciliation with University reports, problem resolution, and analysis of revenue and expense trends.
Administration
Attend monthly meetings per department requirements.
Act as liaison with property managers to manage and address issues with property/facility.
May serve as eRecord superuser.
May participate on ambulatory committees to review best practices.
Other duties as assigned
QUALIFICATIONS
Education:
Associate’s degree, preferably with coursework in business administration or health care administration required.
Bachelor’s degree preferred.
Experience:
- 2 years of administrative experience with 1 year of management experience in healthcare or an equivalent combination of education and experience.
Knowledge, Skills & Abilities:
Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge.
Advanced knowledge of medical practices, terminology, and reimbursement policies Excellent problem-solving skills
Strong communication skills Leadership skills Supervisory skills
Microsoft Outlook email skills (open new, to, cc, send). Electronic filing skills (name a file, save file, save as). Intermediate proficiency with Microsoft Word and Excel.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $23.00 - $29.90 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
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