Job Information
University of Rochester Physician Support Rep III in Rochester, New York
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500125 Psychiatry SMH Child/Adoles
Work Shift:
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
SUPERVISION AND DIRECTION RECEIVED: Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
RESPONSIBILITIES:
Optimize, manage, and input clinician master schedules
Serves as primary contact for clinicians for patient coordination involving scheduling issues at clinician direction (e.g., calling and scheduling patients in need of follow-up appointments)
Sends letters to families regarding treatment participation and discharge
With training and ongoing provider support, respond to patient phone calls and MyChart scheduling requests and triage appropriately when needed to nursing, crisis line, or treating provider.
Performs quality assurance monitoring for activities completed in area of
immediate responsibility (including scheduling errors) as well as other areas that affect it
Performs duties of PSS as required, this may include but not limited to the following:
Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
Manages provider(s) documentation and information
Serves as a main point of contact for reaching out to families regarding appointment scheduling and/or cancelations
Maintains the front-end responsibilities such as checking in/out patients, scheduling, assisting patients with documentation and consents
Serves as a liaison between families and providers when needed
Other duties as assigned
REQUIREMENTS:
High School Diploma required. Demonstrated customer service skills required.
2 years of relevant experience required or an equivalent combination of education and experience; 1 year of leadership experience preferred.
Medical Terminology and experiences with surgical/appointment scheduling software and electronic medical records preferred.
EOE Minorities / Females / Protected Veterans / Disabled:
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
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Learn. Discover. Heal. Create.
Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.