Job Information
University of Rochester Physician Support Spec in Rochester, New York
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
220 Hutchison Rd, Rochester, New York, United States of America, 14620
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500127 Psych SMH Ambulatory Reg
Work Shift:
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
SUPERVISION AND DIRECTION RECEIVED: Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
Schedule
8 AM-4:30 PM
Responsibilities
GENERAL PURPOSE:
The Department of Psychiatry at the University of Rochester invites applications for a full-time physician support specialist (PSS) position. The PSS will assist in supporting Adult Ambulatory Psychiatry medical providers as well as all other front-end OAS job related tasks.
With minimal direction and considerable latitude for independent judgment, the PSS will perform complex secretarial and administrative duties in a fast-paced environment in support of our clinical programs. The PSS will be responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support. The PSS will manage all aspects of patient scheduling including scheduling new patient visits from referrals, follow-up visits, and responding to patient phone calls and MyChart appointment requests. The PSS will also enforce practice policies around late and no-show appointments and ensure completion of standardized questionnaires for patients receiving care. The PSS will work closely with all providers in the practice to manage patient needs effectively, including appropriate involvement of crisis/on-call providers when needed.
The successful candidate will demonstrate excellent time-management and organizational skills, as well as enthusiasm for supporting our mission to deliver high-quality patient care.
RESPONSIBILITIES:
With training and ongoing provider support, manage referrals and ensure patients are scheduled with the appropriate provider.
Serves as primary contact for providers. Manages providers' calendars, EMR schedules, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
Applies provider protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes.
With training and ongoing provider support, respond to patient phone calls
and MyChart scheduling requests and triage appropriately when needed to nursing, crisis line, or treating provider.
Examines the clinical schedules on a continuous basis to identify opportunities for optimizing the time and effort of providers. Builds and updates providers templates as requested by senior leadership.
Greets and checks in patients in eRecord. Ensures patients are registered correctly and all necessary paperwork is completed.
Other clinic service tasks as assigned: May travel to off-site clinic locations to provide support during times of urgent need.
QUALIFICATIONS:
High School Diploma required
and some college in medical, secretarial or related field preferred
2 years of relevant experience or an equivalent combination of education and experience required
Medical terminology preferred
Experience with appointment scheduling software and EMRs referred
Calendar management required
Strong interpersonal communication skills required
Strong organizational and time management skills required
Dedication to supporting delivery of compassionate and high-quality patient care required
Bilingual in English and Spanish preferred (Spanish Verbal and written Fluency is strongly preferred)
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
EOE Minorities / Females / Protected Veterans / Disabled:
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
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Learn. Discover. Heal. Create.
Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.