Job Information
University of Rochester SEIU Patient Unit Secretary in Rochester, New York
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
220 Hutchison Rd, Rochester, New York, United States of America, 14620
Opening:
Worker Subtype:
Regular
Time Type:
Part time
Scheduled Weekly Hours:
32
Department:
500534 5-3400-NeuroMusc Nsg/SMH
Work Shift:
Range:
UR SEIU 024 H
Compensation Range:
$18.03 - $24.46
The referenced pay range represents the first and last step pay rates for this job, as set forth in the applicable collective bargaining agreement. Individual pay will be set in accordance with terms of the applicable collective bargaining agreement.
Responsibilities:
Provides clerical, receptionist and customer service on patient care units while maintaining confidentiality.
Schedule
D/E/N; PRIMARY SHIFT D/E; WE/HOLPER UNIT POLICY
Responsibilities
POSITION SUMMARY:
Provides clerical, receptionist and customer service to patients, families, and unit staff while maintaining confidentiality as a member of the unit support team; works closely with the Nursing Leadership on the unit to assist in addressing patient and family needs.
SUPERVISION AND DIRECTION EXERCISED:
None. May orient new Patient Unit Secretaries.
MACHINES AND EQUIPMENT USED:
Telephone, computer terminal, including emergency backup computer, intercom, pneumatic tube system, copy/scanner/FAX machine, printers, shredder and security door operation system.
TYPICAL DUTIES:
Greets and receives all visitors and URMC staff to the unit in a professional manner, demonstrating the "I CARE" values as well as Patient/Family Centered Care Principles. Offers appropriate directions and guidance to patients, visitors and staff. Provides courteous and accurate telephone coverage. Takes and delivers messages accurately. Triages problems to the appropriate person or department.
Maintains accurate information for admissions, discharges and transfers according to unit and hospital requirements. Maintains update of patient location when off the unit. Maintains paper patient files/folders.
Completes and processes requisitions for equipment. Assists in scheduling appointments for patients.
Obtains patient care equipment as requested by nurses and/or physicians. Notifies departments of equipment in need of repair.
Communicates and works effectively with other departments on patient, staff or unit related matters. Follows direction of nurses, physicians and other authorized personnel during emergencies.
Orders supplies/forms, assures their arrival and restocks appropriately.
Maintains clean and orderly work environment.
Provides assistance on other units as necessary.
Assists with patient transport as needed.
QUALIFICATIONS:
High school education and 1 year of clerical experience, with demonstrated customer service skills, legible writing and effective verbal communication skills; or an equivalent combination of education and experience. Proficiency with basic computer and medical terminology skills preferred.
NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.
EOE Minorities / Females / Protected Veterans / Disabled:
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
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Learn. Discover. Heal. Create.
Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.