Job Information
Paychex Service Specialist - Insurance Services, Benefits Administration in Rochester, New York
Overview
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.
Responsibilities
Delivers quality service as Account Manager to Paychex clients for Benefits Administration via phone, email, chat, and other avenues
Follows up on outstanding items, troubleshoots issues and see items through to completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures related to Benefits Administration
Identifies opportunities for process improvement and works with leaders to implement based on client needs
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents and maintains records of all interactions with clients as Account Manager
Serves as a mentor for less experienced teammates
Performs data input, maintaining strong prioritization and organization for client needs with Benefits Administration
Understands Benefits Administration software and ensures client tools are up to date
Assists client through Open Enrollment needs with Benefits Administration software
Qualifications
Bachelor's Degree - Preferred
Employee benefit/Health & benefit exp is preferred
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.38- $26.26/hr Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.