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MKS Instruments Inc Service Support Technician 2 in Rochester, New York

MKS Instruments is a global provider of instruments, subsystems and process control solutions that measure, monitor, deliver, analyze, power and control critical parameters of advanced manufacturing processes to improve process performance and productivity for our customers. Additional information can be found at www.mksinst.com.

Primary Responsibility:

Performs on-site or in-house servicing, repair and/or installation of company product(s). This job may include any aspect of field/customer support, and is not limited to system hardware and software. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

MKS Instruments, Inc. is an equal opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.

Work, job, career.Similar words that can have very different meanings when you join the right company with outstanding people.And that company is MKS Instruments. Our vision is to enable the technologies that transform our world. Our people are the reason we continue to be one of the fastest-growing companies, - an innovation leader and trusted partner pushing the boundaries of possibility.

Consider us if you are seeking a place to learn, grow and be a part of the next generation of technical expansion.

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