Job Information
BEAT LLC Help Desk Manager in Rock Island, Illinois
Job Title: Help Desk Manager
Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
Clearance: Secret
Certifications: CompTIA Security+CE
Education: Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired
Roles and Responsibilities:
Minimum six (6) years of experience.
Plan, direct, and coordinate of the internal information technology help desk.
Oversee critical production events, targeting and managing trend analysis and metrics reporting.
Perform administrative management of technical support and queue management.
Perform extensive customer communication.
Hire, review, and terminate non-management employees.