Job Information
AdventHealth Case Management Assistant in Rome, Georgia
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Pet Insurance*
Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift : Monday – Friday, 8:30AM - 5:00PM
Location: 501 Redmond Road, Rome, GA 30165
The community you’ll be caring for: AdventHealth Redmond
· Rome’s historical markers help document the city’s history and gives insight into the culturally rich heritage.
· Population- 36,332 (2019 census)
· Developed s a regional center for the fields of medical care and education
· In addition to its public-school system, it has several private schools. Higher-level educational institutions include private Berry College and Shorter University, and the public Georgia Northwestern Technical College and Georgia Highlands College.
· Largest city near the center of the triangular area defined by the Interstate highways between Atlanta, GA, Birmingham, AL, and Chattanooga, TN.
The role you’ll contribute:
The Care Connector is responsible for assisting in coordination of care and services for assigned patients under the direction of Care Management Leadership, and in collaboration with the multidisciplinary team and patient/family. The Care Connector provides clerical support to the Case Managers and Social Workers to facilitate and execute discharge plans and other related activities as needed. Actively participates in outstanding customer service, escalates as appropriate to effectively and promptly resolve issues, and accepts responsibility in maintaining relationships that are equally respectful to all.
The Care Connector on the acute care and/or ED team establishes a general working knowledge of post-acute appointment needs. Ensures regulatory requirements are compliant with CMS and AHCA regulations and post-acute appointments are secured prior to patient’s discharge, as appropriate within their role.
The value you’ll bring to the team:
Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback.
Copies, scans, files, and distributes documents.
Documents activities and progress in the electronic medical record per defined policy and procedures or in other ways as directed. Inputs clinical information and discharge planning details into the medical record as appropriate for the role.
Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments.
Delivers and appropriately documents delivery of regulatory letters to maintain compliance with CMS/AHCA regulations.
Communicates with Care Management team regarding regulatory compliance.
Coordinates and schedules post-acute follow up appointments with physicians, testing, and other services when appropriate. Documents appointments and the patients’/families’ agreement and understanding of schedule in the medical record.
Qualifications
The expertise and experiences you’ll need to succeed :
High School Diploma or GED
At least 6 months of experience in a healthcare environment
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Case Management
Organization: AdventHealth Redmond
Schedule: Full-time
Shift: 1 - Day
Req ID: 24024624
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.