Shire Jobs

Job Summary

Entrance Attendants provide a resource to patients, family members and guests in the hospital and other campus buildings. They handle way-finding questions and personally escort patients/family members via wheel chair to destinations as appropriate. They work to assure spaces are clean, tidy and organized and direct traffic flow and provide assistance at the Hospital Entrances.Entrance Attendants handle symptom and exposure screening of incoming patients, families, vendors, delivery people, employees and physicians as they access buildings.

Essential Functions

• Present an excellent first impression to all customers by greeting promptly with a warm and friendly reception.

• Provide Hospital way-finding for patients and visitors.

• Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution.

• Maintain a clean and tidy first impression. Clean the lobbies, entrances and outside the doorways.

• Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.

• Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence to support positive outcomes and resolution to customer needs.

• Assist patients and families in and out of their vehicles as needed at the hospital entrances. Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed.

• Round throughout the hospital and campus to locate wheelchairs and scooters. Clean them daily and tag for repair as needed. Maintain appropriate volumes of chairs and scooters at each active entrance.

• Surgical areas: Provide liaison activities between the clinical staff, physicians, and the patient companions. Problem solve, assist with communication as appropriate. Enter text page phone numbers for family members to be updated throughout the surgical procedure.

• Assist with Lost and Found services as needed.

• Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed.

• Assist with cab, bus vouchers and other transportation as needed.

• Utilize effective communication skills to incorporate specific age, culture and developmental needs.

Qualifications

• Required High School Diploma

• Completion of department based training with demonstrated competence. Required

• CRT-At least one Certification from preferred list - UNKNOWN Unknown Upon Hire preferred

• CRT-Basic Life Support (BLS) - AHA American Heart Association preferred Or

• CRT-Basic Life Support (BLS) - ARC American Red Cross preferred

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

• Waist to Waist > 5 lbs: Seldom up to 10 lbs

• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

• Waist to Overhead > 5 lbs: Seldom up to 10 lbs

• Bilateral Carry > 5 lbs: Seldom up to 10 lbs

• Unilateral Carry > 5 lbs: Seldom up to 10 lbs

• Pushing Force > 5 lbs: Seldom up to 300 lbs

• Pulling Force > 5 lbs: Seldom up to 15 lbs

• Sitting: Frequently

• Standing: Occasionally

• Walking: Occasionally

• Forward Bend - Standing: Seldom

• Forward Bend - Sitting: Occasionally

• Trunk Rotation - Standing: Seldom

• Trunk Rotation - Sitting: Occasionally

• Squat: Seldom

• Stair Climbing: Seldom

• Reach - Above Shoulder: Seldom

• Reach - at Shoulder or Below: Seldom

• Handling: Occasionally

• Forceful Grip > 5 lbs: Seldom

• Forceful Pinch > 2 lbs: Seldom

• Finger/Hand Dexterity: Frequently

• Visual Acuity ¹[None = No; Seldom = Yes]: Seldom

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak

Department Name

Hospitality - Royal Oak

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

Variable

Days Worked

Variable

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.