Job Information
GE Vernova Service Delivery Account Manager in Rugby, United Kingdom
Job Description Summary
GE Vernova’s Power Conversion business provides electrification systems that are critical to customers’ power and energy needs for their high-performance applications. We work with some of the world’s major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives and control technologies.
Job Description
As the Industrial Service Delivery Account Manager , you will play a key customer-facing role and act as single point of operational contact for after-sales activities to a specified set of Industry customers. You will be responsible for the delivery and commercial management of day-to-day customer enquiries for after-sales service and small upgrades. Some of the industries we work with are metals, mining, factories, renewables, research & development companies, among others.
In this role you will focus on:
Being the customer advocate and taking the lead role in dealings with multiple major industrial sector customers.
Managing the delivery of Long-Term Service Agreements including reactive and planned maintenance activities of Industrial sites.
Resolving the commercial, technical, and quality issues on multiple contractual arrangements.
Ensuring that all commercial procedures are observed and supporting the development of procedures and project management processes.
Registering, compiling, submitting, and negotiating extensions of time, extras to contract and other claims as appropriate.
performance.
Handling all day-to-day reporting, resourcing, and planning activities from service contract customers.
Liaising with management/project engineers/other departments to obtain technical, contractual, and financial solutions.
Carrying out project reviews using SAP to control projects, check progress, manage cost, identify deviations from plan, detect risk and forecasting.
We are looking for a committed and professional individual with:
Previous experience of working in a professional customer or account management role.
Excellent customer service orientation and proactive problem-solving abilities.
A willingness to work efficiently without direct supervision.
Excellent written and verbal communication skills at all levels for the purpose of presenting or liaising with senior internal and external stakeholders.
Good multi-tasking and time management skills.
An understanding of key business financial procedures (invoicing/revenue recognition/debt management).
Possession of or ability to obtain BPSS security clearance.
Valid UK driver's license.
What will make you stand out:
SAP and Salesforce knowledge will be an added benefit
Has an engineering background or technical knowledge (desired).
Additional Information
Relocation Assistance Provided: No