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SAP SAP iXp Intern - Product Support Job in São Leopoldo, Brazil

Requisition ID: 267699

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the SAP Internship Experience Program:

SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP:

  • Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.

  • Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

  • Gain visibility: With Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the team:

Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world?

Do you have a knack for digging into problems and constantly expanding your knowledge?

If you answered yes, this role may be a great fit for you!

What you’ll do:

Position Title: SAP iXp Intern – Product Support

Location: São Leopoldo, Brazil

In this role, you’ll:

  • You will help ensuring SAP customers' systems and environments remain operational, accessible, secure and adequately integrated in their landscapes, as well as assist them in solving associated issues.

  • You will help delighting SAP customers by analyzing and resolving known errors, by referring to SAP's collective knowledge repositories, solved customer incidents, official documentation and checking the configuration.

  • You will share knowledge by creating Knowledge Base Articles, exchanging experiences and discussing solutions with colleagues and collaborating in forums.

  • You will learn many technical and business-related topics through classroom training, remote training sessions, mentoring and e-learning offerings.

  • You will monitor and enable SLA fulfillment via queue monitoring.

  • When needed, you will report errors to development teams.

  • Conduct root-cause analysis of product and configuration issues.

  • Close cooperation with other Product Support teams and Development Support.

Who you are:

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

  • Self-motivated, proactive and solution-oriented University Students currently enrolled to an IT related course with at least 2 years until graduation.

  • Fluent English is required (oral/written), as you will be in contact with customers and colleagues globally via email, internal systems and phone on a daily basis.

  • Ability to troubleshoot, perform root-cause analysis and work in business-critical issues while managing own time effectively is key.

  • Can-Do attitude, Customer focus, strong communication skills (oral/written) and flexible approach to working in global teams.

  • Basic knowledge in SQL/database architecture, network protocols, operating systems (Unix/Windows) and SAP products would be beneficial.

  • Desirable knowledge in Information Security, cryptography, performance tuning at OS level, computer programming and debugging.

Follow @SAPiXp on Instagram and don’t miss anything about our experiences worldwide!

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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