Job Information
Aerotek Account Representative in Sacramento, California
Must have experience with account management dealing with export shipping!
Need someone that comes from the Ag industry!
On-Site position!
Minimum Requirements:
3 years of account management, B2C customer service, sales/marketing support, order processing, export shipping, billing/invoicing management, or contract/account administration experience.
Job Description:
Serves as the primary contact with customers and brokers, in relation to contract and order execution in domestic and international markets. • Maintains and builds positive partnerships between BDG and customers/brokers. • Manages order execution against forecasted volume and/or customer contracts, in accordance with Blue Diamond Growers (BDG) policies. • Participates as a key team member on projects to achieve department objectives. • Enters and executes orders, returns, debits, and credits into an SAP processing system. • Facilitates accurate and timely shipments in accordance with customer schedules, contract and shipping terms. • Schedules export and domestic transportation service with customers, freight forwarders and outside carriers, where applicable. • Ensures accurate invoicing of product shipped, including correct payment of broker commissions. Oversees compliance with documentation and customs requirements for domestic and international shipments to ensure smooth delivery of goods to customer. • Provides reporting and analytics based on customer data, identifies trends and draws insights to improve customer support and operational efficiencies. • Troubleshoots and resolves customer problems and suggests solutions for common issues. • Ensures compliance with customer, governmental and food safety regulations. • Partners with Quality Assurance department to support complaint investigation. Arranges returns and replacement product as appropriate. • Maintains accurate customer records and ensures documentation of essential information. • Addresses and resolves customer concerns using problem solving and critical thinking skills to find the best solution, engaging cross-functional team members, as needed. • Provides ongoing support to sales, operations, logistics, and planning to enable future volume and margin growth. • This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.