Shire Jobs

Title: Change Management Specialist (Business Transformation Specialist) REPOST

Department: Enterprise Change & Organizational Effectiveness

Location:

Sacramento, CA, US, 95817-1899

Category: Human Resources

Minimum Pay Rate: $125,694.40

Maximum Pay Rate: $166,483.20

Limited Term Position: No

Civil Service Status: Civil Service

Apply by Date: 03/26/2024

Posting Type: Open

Hiring Manager: Kristina M Nelson

NOTE: This position is being reposted to gather additional candidates for consideration. If you have already applied, you do not need to reapply. Your application is being considered.

SMUD is seeking an experienced Change Practitioner with deep knowledge and experience in Organizational Development and Effectiveness to partner with leadership to drive and support continuous improvement through effective change management. Navigating through today's dynamic utility business means facilitating change and development as we adapt to a hybrid culture, increase our commitment to diversity, equity and inclusion and cultivate innovation to achieve our ambitious zero carbon goal while maintaining our high level of safety, reasonable rates, service, and reliability. This position will help SMUD preserve its current positive employee culture, while also facilitating improvement towards a more collaborative, innovative and inclusive one.

Recent projects include managing change for the adoption of new core competencies for the enteprise, and a new application for scheduling complex maintenance work in our energy delivery business area.

Please note: This role will be a hybrid role that may require being on-campus at SMUD from time to time. Currently the role is required on-campus one designated day every two weeks, and specific leadership or project meetings held in person.

Purpose

A member of the People Services and Strategies, the Business Transformation Specialist delivers culture and/or technology change management and organizational solutions and development strategies that empower all employees to actively support change initiatives with a strong focus on minimizing impact to business performance while increasing benefits realization, ROI and results for SMUD.

Nature and Scope

This is the subject matter expert in organizational change and business transformation; works independently on projects of major complexity; exercises independent judgment and discretion; may serve in a lead role and assist in planning, coordinating, prioritizing, monitoring and evaluating the work results in assigned area and in selecting, training, motivating, evaluating and developing lower-level personnel.

Duties and Responsibilities

• Partners with leadership, business relationship managers, subject matter experts and consultants to create strategic roadmaps and identify key organizational enablers in support of specific business transformation efforts Designs, implements and measures end to end customized change management solutions, including HRIS technologies, taking into account organizational context, business needs, and industry specific requirements.

• Supports enterprise and business unit transformation/change initiatives using change management frameworks ensuring minimal impact to business performance and maximum speed to business benefit realization.

• Develops knowledge and understanding of key business functions and the challenges and opportunities that need to be addressed to implement technology and/or culture changes; applies a structured framework to assess the need for change, change impact; size the change and proposes the right level of project management, change management and other services.

• Engages with stakeholders across all levels of SMUD to ensure business readiness to adapt to evolving technology, processes, and organizational structures.

• Promotes progressive advancement of the desired culture for the enterprise and supports change management by providing advice and guidance to the business unit; facilitates internal collaboration across all subject matter experts.

• Champions new and existing technologies, enhancements, and initiatives and ensures a strong partnership and mutually beneficial acceptance of and accountability for both workforce and business unit needs.

Additional Duties and Responsibilities

• Coaches leadership and change stakeholders in the development of problem solving, organization change, team building, and conflict resolution skills by modeling a positive, constructive attitude for change; teaching methods to manage resistance to change in process re-engineering and change management projects conducted with diverse work groups throughout SMUD; and by directly advocating the benefits of business process and organization change.

• Monitors, guides, reviews, and conducts work activities associated with department internal/external projects in accordance with established task objectives and schedule as outlined in the project plan/contract.

• Assists in ensuring operational elements that affect financial and resource forecasts are on track; including but not limited to: accuracy of project plans for the duration of the project, customer satisfaction, and accurate revenue recognition (time sheets, billing documents, etc) as needed.

• Assists in planning, developing, and/or implementing operating performance standards and

• Measurements tools utilizing business intelligence data, reports, dashboards, etc.

• Develops and implements employee communication and training strategies for the business unit to support ongoing initiatives, programs, and processes.

• Partners with Business Relationship Managers, Project Management offices, IT partners to effectively integrate technology and change management deliverables into project planning, budgeting, project management processes; facilitates planning and discussion with senior and executive leadership as necessary.

• Supports post-go live value realization through monitoring, evaluating and reporting on workforce program productivity, effectiveness, efficiency and suggests improvements where necessary.

• Performs related duties as required.

Knowledge Of

Principles and practices of organization development, including individual and organizational change management; knowledge and understanding of how organizations and people go through change; principles and practices of relationship building, influence and communication; business operational knowledge including the application and administration of policies, rules, regulations and operating procedures, as well as business planning; application of operational excellence, process improvement, process modeling, project management and strategic planning best practices; fundamentals of HCM and human resources practices; principles and practices of safety management training; collaborative work practices, effective communication, facilitation and coaching techniques, project management methods, principles, and practices.

Skills To

Apply and drive change management principles, methodologies and tools; consult and analyze change readiness and adoption patterns; provide leadership and build mutually beneficial relationships at all levels of an organization; think strategically to develop short/long term integrated strategies; analyze and interpret policies and procedures; plan, analyze and evaluate budget expenditures; make formal and informal presentations clearly and concisely to individual or groups; reconcile significant and/or controversial differences to bring interested parties to consensus; effectively communicate verbally and in writing; analyze complex issues and develop/implement resolution alternatives; solve problems creatively and quickly; work collaboratively and effectively with senior-level staff; exercise good judgment; work well under pressure of deadlines; influence decision makers to support the achievements of the enterprise; translate complex technical jargon into business language that can be easily consumed by all key stakeholders; assess and prioritize risks and articulate mitigation plans in a manner that resonates with stakeholder groups; effectively set expectations and hold multiple resources accountable to all key health metrics.

Required Education

• BA/BS degree from an accredited college or university majoring in Business Administration, Organization Effectiveness, Information Technology or other related discipline or related field or equivalent experience (if no relevant degree, nine (9+) or more years of experience required).

Required Experience Qualifications

• Five (5+) or more years of progressively responsible experience influencing executives and senior leaders in the areas of business transformation, change management, planning and/or process design and implementation and/or continuous improvement. Working knowledge and/or experience leading an organization through large scale technology (ERP or technology-enabled transformation programs) and non-technology change. Proven experience in project/program management and business transformation.

Desirable Qualifications

• Seven plus years of progressive experience in a primary change management role supporting business, ERP or technology-enabled transformation programs.

• Progressive experience in using lean/six sigma methodologies to drive significant cost reduction and waste elimination.

• Proven experience delivering significant business benefits during successful SAP or other technology and/or business transformation implementations.

• Experience designing and implementing programs and strategies to support employee engagement and/or organizational culture.

• PROSCI certification is desirable.

Required Licenses/Certificates

• Change Management Certification- CCMP or similar, PMP certification, Lean Six Sigma or Lean Sensei experience; belt certification (Black or Green) desirable.

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

Our Commitment to Diversity & Inclusion

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.

An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.

SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.

Why Sacramento, California?

The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.

Hybrid Work

This position may be eligible for SMUD's remote work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to remote work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID: 1225