Job Information
Robert Half Help Desk Analyst II in Sacramento, California
Description
We are offering an opportunity for a Help Desk Analyst II in Sacramento, California. The primary role is to offer technical support in a secure, non-public access building. This role requires understanding and supporting a virtual desktop in a Citrix-based environment, answering IT related requests, and maintaining customer credit accounts.
Responsibilities
Maintain a secure work environment by adhering to safety standards, including wearing masks and gloves when required and sanitizing work areas.
Efficiently handle IT-related inquiries and issues from around 1,200 users, using the Epicor ITSM ticketing system.
Understand and offer support for a Citrix-based virtual desktop, even if prior experience is not present.
Learn and adapt to the various Court-specific applications run on the desktop, ensuring efficient operation.
Offer support for Wyse thin clients, HP printers, and Fujitsu 7160 scanners.
Be part of a team providing support through the IT helpdesk call center, open from 8 a.m. to 5 p.m., Monday through Friday.
Respond to emails sent to the IT helpdesk and provide appropriate solutions.
Process customer credit applications accurately and efficiently.
Maintain accurate customer credit records.
Monitor customer credit accounts and take appropriate action to collect delinquent payments.
Skills
PC Desktop - Workstation
MS Windows 10
Requirements
Must have at least 3 years of experience in a Help Desk Analyst role or similar IT support positions
Proficiency in PC Desktop and Workstation operations
Strong knowledge and experience with MS Windows 10 operating system
Excellent troubleshooting and problem-solving skills
Ability to communicate technical information to non-technical users effectively
Strong customer service skills and ability to handle user complaints professionally
Experience with help desk software and remote support tools
Demonstrable knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Strong multitasking skills and ability to prioritize tasks effectively
Degree in Information Technology, Computer Science, or relevant field would be advantageous
Relevant certifications such as CompTIA A+ would be an added advantage
Strong understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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