Shire Jobs

POSITION:                   Box Office Manager

DEPARTMENT:           Box Office

REPORTS TO:              Director of Finance

FLSA STATUS:             Salaried, Exempt

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Summary

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Oversees ticket sales and all aspects of box office operation by performing the following duties personally or through subordinates:

Essential Duties and Responsibilities

• Directs and oversees the internal control of daily operations as outlined in the SMG Box Office Manual.
• Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
• Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
• Builds and modifies all computer ticket events and issues computer access codes to facility management.
• Coordinates the house scale for all ticket events.
• Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
• Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
• Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Prepares and presents the final box office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
• Assists or sells tickets as needed.
• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Prepares and submits daily report of business transactions.
• Makes bank deposits.
• Maintains accurate count of tickets sold, money received from ticket sellers and change banks

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*Supervisory Responsibilities           *

• Manages the Ticket Sellers or other Box Office staff. Is responsible for the overall direction, coordination, and evaluation of these units.
• Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

   

Qualifications

Ability to work with minimal supervision

Ability to work flexible hours based on events, including daytime, evening, weekends and holida