Job Information
Fullerton Tool Company Inc. Customer Service Representative in Saginaw, Michigan
The Customer Service Representative maintains positive customer relations and attracts potential customers by answering product questions; suggesting information about other products and services; processes orders and assists with customer issues.
Essential Duties & Responsibilities:
- Assist customers in a professional and courteous manner and ensure all requests are handled promptly and thoroughly.
- Build positive relationships and trust with customers through open and interactive communication.
- Enter sales orders for customers and test orders for salesmen/reps.
- Open emails and faxes and distribute them to the appropriate employees.
- Assist customers with quotations, stock checks, and pricing.
- Issue RMAs as necessary.
- Assist with faxing and/or emailing invoices and packing slips as necessary.
- Communication with Customers and creating contacts and leads through the Hubspot website.
- Assist customers with crossing-over competitor's products, online chat, and locating distributors in their areas.
- Maintain customer account info, rep codes, and place out-of-stock items on blue sleeve lists.
- Assist in many other clerical duties such as data entry, photocopying, and faxing.
- Maintain a neat, clean, and safe work area (5S).
Qualifications/Education/Skills:
- Must have a high school diploma or equivalent.
- Basic computer skills required; working knowledge of Microsoft Office programs (Excel, Word, Outlook).
- Previous administrative/customer support experience is preferred but not required.
- Excellent multi-tasking skills and ability to prioritize.
- Excellent communication skills both verbally and in writing.
- Commitment to customer satisfaction.
- Dedicated to being at work and on time (attendance).
- Integrity - can trust this person to be truthful, honest, and ethical.
Equipment Used: Computer, telephone, copy machine (including scanning).
Working Conditions: Professional office environment.
Physical Requirements: Regularly required to sit; use hands to finger, handle or feel; reach with hands and arms and talk or hear. Some lifting, carrying, pushing, and/or pulling.
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