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Allina Health System Clinic Business Representative - Bandana Square Urgent Care in Saint Paul, Minnesota

Date Posted: September 21, 2021 Department: 63606600 Allina Health Group Urgent Care Bandana Square Shift: Day/Evening (United States of America) Hours Per Week: 32 Union Contract: SEIU-6-Aspen Clerical and Technical Weekend Rotation: Every Other Job Summary: Responsible for greeting and welcoming patients in person or over the phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Job Description: Principle Responsibilities Greets and welcomes patient in person or by phone. Performs registration process. Collects demographic and insurance information. Checks in or interviews patient to complete appropriate paperwork. Directs patient to their appointment or procedure. May schedule appointments. Verifies eligibility and benefits information for payers and interprets results. May obtain prior authorization before date of service and provides notification if unable to complete. Collect co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed. Obtain signatures from patients as needed. Uses resources, tools and procedures to complete accounts in assigned work queues. May operate a multi-phone system which would including transferring calls, handling messages and paging. Other duties as assigned. Job Requirements High School or GED required and Associate's or Vocational degree preferred Less than 2 years of clerical or business environment experience preferred and Less than 2 years of medical terminology knowledge preferred and Less than 2 years of computer knowledge including Microsoft Word, Excel and Outlook preferred Leadership Capabilities See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission. I know where Allina is going and how my role fits into this picture I capture important lessons and share them to foster innovation I am good at anticipating the implications of my decisions I understand and apply the disciplines of continuous improvement Inspire Greatness: Inspire others by connecting their purpose to the broader mission. Lead others through change and celebrate success. I help my team connect to the broader mission I see and fulfill my role in motivating the team around me I celebrate success and help my partners see what is possible with change I call out and address unexpected roadblocks or problems Foster Learning and Growth: Role model growth, ongoing development and self-care. Empower, coach and encourage others to be at their best selves. I role-model self-care and ongoing development I share my knowledge and coach others to foster growth and success I demonstrate enthusiasm for learning I candidly advocate for the resources I need I support my colleagues in their development and growth Deliver Excellence: Set and align clear goals, measure results, and continually improve safety, quality, experience, and innovation. I take ownership of outcomes and fulfillment of goals I facilitate adjustments to assure positive results I work with a sense of urgency, concern and determination I use well-grounded approaches to create sustainable solutions repeatedly I engage and foster improvements to impact safety, quality, and efficiency Succeed Together:Connect with others authentically. Recognize the value of each individual and seek diverse points of view. Collaborate to succeed together. I consider how decisions might impact my colleagues I am generous in my commitment to supporting the needs of my partners I respect others' opinions, praise good work and encourage all team members to be involved I seek common ground and work to create mutually beneficial outcomes Functional Competencies Communication Skills: Able to communicate well in straight-forward situations. Problem Solving: Uses common sense to so