Job Information
Perdue Farms, Inc. PC Deployment Technician in Salisbury, Maryland
Perdue Foods is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, while changing the way animals are raised for food.
Summary
We are looking for a PC Deployment Technician for this role which is a customer-facing, hands-on technical role that is primarily responsible for installing PCs (Physical and virtual) and related hardware. They will investigate and resolve hardware and software problems, perform basic diagnostic testing and train Tier 1 staff to improve First Call Resolution (FCR). This position will work to automate processes wherever possible and manage inventory of our PC hardware.
Principal and Essential Duties & Responsibilities
Images and configures company-issued desktops, laptops, and tablets according to defined standards.
Works collaboratively with peers and fosters positive relationships with peers and customers.
Creates or maintains accurate documentation as assigned for all systems and projects supported by the End User Computing team.
Contributes to projects as assigned, ensuring cost, quality, and schedule constraints are appropriately addressed.
Responds, updates, and resolves the service tickets assigned for PC operational issues; adhering to the defined customer service response timeframes.
Communicates and escalates problem issues and resolutions with customer, team, and management according to defined standards.
Regularly runs inventories of devices across multiple locations and maintains accurate inventory records.
Supports Executive functions including but not limited to: white glove PC troubleshooting, meeting support, mobile device support
Other duties as assigned
Minimum Education
Associates degree from accredited college/university in related field or 3-4 years of experience in related field.
Experience Requirements
Strong communication skills (verbal and written) are required to effectively communicate and complete tasks with customers (at different levels) via phone, IM, or email.
Strong ability to logically troubleshoot conditions via documented work steps or procedures, or ability to independently research the solution needed via tools provided.
Comprehensive knowledge of PC hardware installation, and Windows desktop operating systems.
Ability to diagnose, repair, test, and troubleshoot same.
Intermediate to advanced knowledge of Microsoft Office suite, including MS Outlook.
Intermediate to advanced knowledge of Microsoft Windows operating systems, including Windows 10 and 11.
Experience with an Information Technology ticketing system, to track and document issues within the environment.
Experience Preferred
Understanding and experience with Virtual Desktop Infrastructure technologies (VMWare Horizon).
Experience with Thin Client and Zero Client Technologies.
Experience with Microsoft Endpoint Configuration Manager (formerly SCCM).
Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.