Job Information
Hub International Commercial Lines Small Business Account Manager in Salt Lake City, Utah
POSITION SUMMARY
The Account Manager will be primarily responsible for the ongoing management of commercial clients, retention of new and renewal clients, and maintaining a partnership with the producer to support business development activities while upholding high service standards. These duties include but are not limited to:
ESSENTIAL DUTIES & RESPONSIBILITES:
Maintaining relationships with multiple insurance companies/MGA’s to negotiate and obtain quotes, binders and endorsements, managing established book of accounts, negotiating renewals for existing customers, obtaining information and documentation from new & existing clients.
Independently manages accounts on a day-to-day basis which includes coordinating all services, answering all questions, and resolving problems, which may arise; maintains timeliness and completeness when interacting with clients, agency and company personnel.
Negotiates and secures the most appropriate carrier coverage based upon client needs for new and renewal business and negotiating cost of those coverages; maintains ongoing relationships with carrier underwriters.
Solely responsible for ensuring all the terms and conditions of the insurance policies written by the insurance company are properly prepared and provides all coverage’s that were presented to the insured in our proposal.
Determines appropriate client service support for new and existing clients; responds to client and carrier inquiries, maintains and enhances the company’s relationships with existing clients by executing proactive and ongoing contact initiatives.
Makes decisions regarding the resolution of all moderate and complex customer service problems: research and resolve coverage issues, audit issues, billing discrepancies in a timely manner.
Independently enters and maintains accounts/policies in EPIC while maintaining a current suspense; reviews insurance policies and endorsements for accuracy; reviews contracts and special certificate of insurance requests for compliance and response to insured.
Proactively maintains partnership with the producer by keeping him/her informed of pertinent information regarding the accounts and provides support and assistance for the development of new business.
Independently communicates subjectivities and exclusions for new and renewal business and document the difference in policy forms when comparing various quotes.
Maintains industry knowledge of developing trends regarding carrier underwriting, appetite and pricing changes. Applies knowledge to negotiation of policies to provide best comprehensive coverage to clients.
Solely responsible for understanding assigned accounts in order to give proper advice for changing situations, which may require modifications to existing coverage.
Initiates the renewal process and prepares submissions for marketing of accounts.
SKILLS AND ABILITIES REQUIRED:
Technical: Intermediate to advanced-level proficiency with Microsoft Office Products: Excel, Word, Outlook & Adobe. Proficient level with Applied EPIC Agency Management System.
Solution driven problem solving skills and proven analytical skills
Must be detail-oriented, with the ability to plan and manage workload
Must possess the ability to work independently, applying education and professional experience to achieve outstanding results
Demonstrates high level of technical abilities to ensure accuracy in work completed
Effective, professional verbal and written communication skills
High level of maturity and stability with an "optimistic" approach
Team player with a strong work ethic
EXPERIENCE & EDUCATION
Demonstrated success in overall customer service
High School diploma; undergraduate degree preferred
Appropriate insurance agent’s license required
Professional designation (CPCU/CIC/AIC/CRIS) preferred
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.