Shire Jobs

• Ensure all customers and installations / service work is of the highest quality.
• Act as a primary point of contact, providing excellence in customer service and assist with customer queries and complaints.
• As the face of the company, this role will develop trust and build long term beneficial relations with clients
• Build strong relationships with RCT department teams and customers.
• Understand the customer operation, motivation and imperatives.
• Increase and maintain knowledge of the range of RCT products
• This role requires 100% engagement and communication (verbal and written) with internal and external parties
• Provide an excellent customer experience in terms of responsiveness, efficiency and workmanship quality.
• Ensure that all customers and installations/service/repair work are highly "referenceable"
• Ensure work areas, machines and RCT products are left clean and tidy at all times.
• Adhere to all company occupational and safety policies and procedures as set out in the company OHandS Safety Manual.
• Ensure your industry/site inductions, medicals and DandA tests are kept current
• Housekeeping must be always maintained in the work area/s on site and of the company vehicle.
• Adhere to all site specific, Federal and State Government requirements and duty of care always.
• Field service reports are to be complete in a timely manner with a customer signature acknowledging work performed
• You must report to the Branch Manager or Service Manager all incidents related to:
• Customer concerns
• Warranty claims
• Accidents - personal, vehicle, property
• Maintain a valid driver's license
• Duties required to be performed when the primary role of Field Service Technician is not required as follows but is not limited to:
• Assisting with customer calls (phone or face to face) to discuss RCT's products and solutions.
• Attending customer meetings with the Account Manager to provide technical or product support.
• Other duties as directed

If you would like to be considered for this position, please email your resume by Friday 29th November 2024.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.

Epiroc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual preference, genetic information, protected veteran status, gender identity, or any other protected class designation. Job promotions at Epiroc will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work with others.