Shire Jobs

If you are located within Utah OR Idaho, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

We offer 2-3 weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Employee would be assigned to a campaign on a weekly basis where they will verify eligibility for each member before they make a call to schedule a visit. Once verified they will call to make an appointment at the earliest convenience. The employee will work to schedule all members on their assigned list, with a new list assigned weekly.

• Primarily a call center role.

• Resolve inquiries from members

• Making calls to Utah and Idaho members to schedule wellness visits with Optum providers at community centers and/or our Optum mobile unit

• Help call on campaigns for other departments and screening visits.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma or GED

• 18 years or older

• 2+ years experience analyzing and solving customer problems

• 1+ years in call center required

• Ability to work any of our 8-hour shift schedules during our normal business hours Monday to Friday from 8:00 am to 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

• Experience working with health care insurance

• Experience in a hospital, physician's office or medical clinic setting

• Clerical or administrative support background or experience working in a call center environment

• Experience working with Medicare and/or Medicaid Services

• 1+ years of experience working in the health care industry

• knowledge of medical terminology

Telecommuting Requirements:

• Reside within Utah OR Idaho

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft skills:

• Great communication skills

• Emotional intelligence

• Resilient

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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