Shire Jobs

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This Senior Operations Specialist position leads operational support efforts for a business unit at a high level of complexity and ability. Addresses escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow. Provides expertise and guidance to align daily activities with service standards and business goals. Identifies, recommends, and assists in implementing process improvements. Aids management with special projects such as reporting or monitoring performance. Serves as a leader for less experienced specialists on the team through knowledge in the area of work. Responsibilities

• Accountable for performing assigned functions with limited supervision efficiently and ensuring all regulations, procedures, and polices are adhered to.
• Acts as a resource and may recommend potential process improvements.
• May provide mentoring and coaching; and helps to ensure the day-to-day functions are executed according to policies and procedures.
• Performs assigned activities required to support Global Loan Operations.
• Works under limited supervision and has expanded skill set applied to the essential functions.
• Utilizes knowledge or resources to resolve moderate to complex issues, escalates complex non-routine problems. General operations functions may include, but are not limited to:
• Auditing various loan Servicing transactions for our Commercial and Participation/Syndication loan products within the Bank systems
• Comprehend, translate, and review loan documents for accuracy and proper approvals.
• Preparing reports - Analyzes, researches, and resolves a variety of operational activities related to loans.
• Performs quality assurance of implemented items on the commercial banking systems
• Processing audit transactions approving wire transaction and resolving exceptions Skills.
• Providing training and support to clients, business partners and junior team members
• Reviewing reports and performing interest and credit line calculations
• Providing back up documentation for internal and external auditors
• Participating in meetings, and other duties as assigned by management.
• Working within established procedures, processes and/or regulatory guidelines and applies authority matrix to level of determinations.
• Service - Handles complex, escalated, or time-sensitive issues and requests. Determines target needs and provides resolution while maintaining a high standard of service.
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.
• Documentation - Handles standard documentation and files associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Business Expertise - Provides knowledge in area of work. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is... For full info follow application link.

First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protecte d status.