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Randstad US Senior Systems Support Analyst in Salt Lake City, Utah

Senior Systems Support Analyst

job details:

  • location:Salt Lake City, UT

  • salary:$45 - $47 per hour

  • date posted:Monday, September 13, 2021

  • job type:Contract

  • industry:Finance and Insurance

  • reference:869050

job description

Senior Systems Support Analyst

job summary:

We are looking for a Senior Systems Support Analyst based in Salt Lake City, Utah and will provide customer support and project management regarding technical issues and projects aligned to the XTRAC Suite of applications. Additionally, the analyst will be responsible for deployment, monitoring, testing, and troubleshooting of customer environments.

location: Salt Lake City, Utah

job type: Contract

salary: $45 - 47 per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities:

  • You will serve as single point of contact for our customers

  • You will Investigate and seek resolutions to incidents raised by customers

  • You will assist XTRAC Application Administrators with workflow related questions, requests, and issues

  • You will provide project planning and management

  • You will Produce weekly status reports as well as provide business context analysis of feature improvements

  • You will collect and detail end-user requirements

  • You will be encouraged to represent the customer when crafting new software features

  • You will participate in an on-call rotation and provide 24x7 support

qualifications:

  • Experience level: Experienced

  • Education: Bachelors (required)

skills:

  • XTRAC

  • Olympus

  • SQL queries

  • customer support is a must

  • Linux operating environment

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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