Job Information
Stryker Service Delivery Manager - Data and Analytics (Hybrid) in San Antonio de Belen, Costa Rica
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Who we Want:
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
Motivated product launchers. People who bring strategic direction and drive for execution to ensure products are developed and launched with precision.
Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Analytical problem solvers . People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
What you will do:
Translate and communicate with business stakeholders, transition projects from build to operations team.
Take full accountability for stability and security of Analytics products.
Manage Application services vendors and ensure they are providing optimum service.
Handle escalations and communication to ensure stakeholders are well informed.
Take the accountability of L2 and L3 level support for Analytics products. Onboard Analytics applications in current landscape for Mergers and Acquisitions.
Understand and ensure data privacy laws and ensure adequate adherences.
What you need:
At least 13 years of experience in production support, Service delivery and change management.
Experience in supporting ETL/ELT/data pipelines, Business Intelligence, Advanced Data Analytics, Data Warehouse/lake housesolutions architecture.
Experience in Microsoft Azure stack, data architecture, data modelling & visualization.
Experience current / or prior hands hands-on in the following technologies Azure stack, Power BI, Data science related tech stack, Oracle Azure Synapse Analytics including Data Factory, SQL & spark pool, Power BI, Azure DevOps
Understanding architecture best practices in designing, building and maintaining scalable distributed data processing solutions, performance, DevOps, TDD and having an eye for automation.
Understanding of functionalities like Identity Management, Security, Data Governance, Devops, Operations on Azure Platform.
Knowledge of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements preferred
Experience working with executive business stakeholders is required.
Proficient in productivity technologies, Excel, PowerPoint, Share Point, visual analytic tools
Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
Experience documenting complex processes and presenting them in a clear and understandable format is required.
Experience in understanding, evaluating, and recommending changes to business processes are required.
The expertise in Agile Development methodologies preferred
Demonstrated ability to lead through influence.
Demonstrated ability to manage and execute competing priorities in a fast-paced environment
Demonstrated experience leading service operations and service delivery (build) teams.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.