Shire Jobs

Job Function:

Accountable for confidentiality and expert handling of Banks legal/court orders, i.e., subpoenas, summons, garnishments, freezes, liens, etc. Reinforce quality control/quality assurance tasks related to department; i.e., monitoring customer account changes, maintenance requests, daily management and verification reports, and core system parameter adjustments. Provide customer service support for Level II customer contact calls and supporting internal customers.

Duties and Responsibilities:

• Examine and record maintenance changes for the bank and parameter changes for the department
• Complete maintenance requests for the department and maintain a high level of confidentiality with access to employee accounts (i.e., insider codes, dormant to active, overdraft privilege options, officer code changes, etc.)
• Primary for handling Banks legal requests and court orders (i.e., subpoenas, summons, liens, freezes, garnishments, etc.) while maintaining a high level of confidentiality, non-disclosure to Bank employees, and working with Bank attorneys, outside law firms, and government offices
• Provide primary support to review and complete Verification of Deposit (VOD)
• Review and clear GL settlement outages
• Strengthen the Banks core system with data uniformity verification
• Secure appropriate approvals on all exception items and maintain organized recordkeeping and email documentation
• Mentor new and current employees
• Review daily management reports in imaging system with required annotations
• Verify CD, IRA, DDA, Safe Deposit, and Savings accounts are closed according to proper procedures
• Review IRA transactions and paperwork for accuracy and process corrections
• Provide support for internal and Level II external customer calls, i.e., research requests and calls related to CDs, IRAs, and Safe Deposit Boxes
• Work with Branch Management, Fraud, Treasury, Teller, Card, and Payments Operations, Audit Department, New Account Administration, and upper management
• Maintain and review monthly dormant accounts report for activation and working directly with escheat process
• Serve as backup for document scanning, imaging, verification, destruction of original documents, and archiving of verification, according to retention guidelines
• Assist with the creation and maintenance of department procedures
• Verify all new Automatic Funds Transfers (AFT) and Sweep Transfers are maintained on our core system correctly and ensure corresponding forms are received and completed properly
• Handle account charge-offs, printing of interest checks, and reviewing withholding report
• Print, sort, and mail notices handled in-house
• Work directly with Banks statement vendor for electronic and paper statements, notices, and ancillary mailings
• Handle responsibilities related to deceased customers and overdraft privilege options
• Perform daily, monthly, and annual Safe Deposit Box responsibilities to include reports, access tickets, email reminders, maintenance, drilling schedule, etc.
• Comply with all related bank and department policies, audit standards, banks regulatory mandates and all required bank training and/or courses
• Participate in department, branch, and bank meetings
• Maintain and exemplify positive, professional, pleasant, and productive working relationships with managers, officers, and personnel bank wide.
• Provide exceptional service to all customers
• Keep abreast of industry scams, fraud trends, and evolving security risks
• Remain active with attending webinars and conferences
• Responsible for ensuring management is aware of all department and/or Bank concerns
• Perform other duties as assigned and special projects as needed

Minimum Qualifications:

Work Experience

• 3+ years in bank operations
• Working knowledge of Unclaimed Property Laws related to banking and escheatment p ocess
• Working knowledge of Regulation D, Regulation DD, Regulation E (Overdraft Privilege Guidelines), and Regulation CC
• Knowledgeable in the areas of CDs, IRAs, SDB, and Comptroller laws for state escheatment
• Working knowledge of financial services operational litigation laws pertaining to court ordersand legal requests for customers
• Experience in providing customer support via phone

Preferred Experience (Optional)

• Use of core system: Jack Henry Silverlake
• Use of core imaging system: Synergy
• Use of core workflow system: Enterprise Workflow
• Use of core CRM system: Synapsys
• Use of Escheat Platform: SOVOS
• Use of Electronic Document system: JHA eSign
• Use of POD system: 4|Sight
• Use of Report writing system: Cognos
• Use of charge off platforms: ChexSystems and SARMA
• Use of statement platforms: HC3

Supervisory Experience

• NA

Driving Position

• NA

Education/Skills/Experience

• High School Diploma or equivalent
• Experience in professional customer service environments

Equipment/Machines/Software

• Excellent computer literacy in all Microsoft Programs (Outlook, PowerPoint, Word, and Excel)
• Proficiency in Adobe and Acrobat
• Experience with the Internet, search engines, browsers, VPN, and general PC connectivity
• Experience with smart device(s), dual monitors, copier, fax, scanner, phone system, printers, calculators, telephone headsets, and other electronic devices

Competency Requirements

• Ability to multi-task while maintaining a high level of accuracy
• Excellent proofing and verification skills
• Skill to work in a dynamic, high monetary risk operations division governed by stringent deadlines and regulatory requirements
• Complete tasks proficiently, in a timely manner, and maintain organized records
• Ability to work independently, take initiative, and make effective decisions
• Excellent interpersonal skills
• Professional verbal and written communication skills, on the phone and in person
• Strong organizational skills and detail oriented
• Practice proper etiquette when communicating verbally or via email
• Ability to maintain confidentiality and protect sensitive data

Physical Requirements

• Must be able to reach, bend and lift files up to 30 lbs.

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``` - Must be able to work from home with/without prior notice - Must be able to sit 90% of the time in front of a computer - Must be able to write, speak and hear to communicate with customers - Must be able to read from a computer screen and other paper reports - Must be able to type on keyboard and use a 10-Key calculator - Must be able to be mobile in an office environment

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``` - Must be able to drive to BCP location with/without prior notice

This job description does not imply an employment contract, nor is it intended to include every duty and responsibility that employee is responsible. Duties and tasks may be assigned by management team based on department and business needs.

Jefferson Bank is a VEVRAA Federal Contractor and desires priority referrals of protected veterans.

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